There is increasing demand for automation in healthcare. Robotic Process Automation (RPA) meets this need by streamlining organizational workflows and alleviating administrative burdens across a healthcare facility’s entire operation.

Robotic Process Automation (RPA) utilizes software robots, sometimes referred to as “BOTS”, to automate redundant, human-based processes. This reduces the amount of staff required to perform these processes and frees them up to focus on more productive activities.

Software robots are built to interact directly with other software applications and websites using the existing user interface provided. The robot will login to any application, navigate the user interface, populate fields, respond to prompts, capture results and perform the same operations a normal user does. By utilizing business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.

Sample use cases of robotic process automation in healthcare include:

  • High-volume data entry
  • Order transcription
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims
  • Appeals
  • Cash posting
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges
  • And many more

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