ActiveDEFENDER is our comprehensive solution for accurate patient encounter management. Our approach includes and extends beyond registration accuracy by continuously detecting errors for resolution during and after the patient visit. ActiveDEFENDER notifies associates to address issues in real time, significantly reducing rework and preventing reimbursement delays, denials, and underpayments.
ActiveDEFENDER applies business rules according to each patient encounter’s unique data, documentation, and processing requirements. It detects actionable and time-sensitive events, then enforces deadlines and drives behavior through automated alerts to associates and escalation of issues to management.
ActiveDEFENDER maintains an audit trail of each change and identifies where a specific error entered the system, thereby assigning responsibility to resolve known issues to the person who created them. It also produces user report cards showing each user’s performance relative to their peers and their most frequent error types. ActiveDEFENDER can track and report user errors by site, department, peer group, and individual.
ActiveDEFENDER includes a complete library of interactive, on-demand reports for managing encounter issues and exceptions. Your facility can “drill down” into the detail behind the numbers, utilize visual graphs, and easily build custom reports without programming expertise.
99.9% Registration Accuracy!
“Bon Secours Charity Health System Sees 99.9% Registration Accuracy and $25 Million Profit & Loss Improvement with HealthWare Systems’ ActiveDEFENDER”
Registration Accuracy Increased from 62% to 99.9%
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