Patient Arrival & Patient Check-In Kiosks
With ActiveTRACK, a patient may check-in at a self-service kiosk or greeter station upon arrival. For pre-registered patients, any documents that must be signed can be generated for immediate review and completion, while items like photo IDs and insurance cards can be scanned. ActiveTRACK can also produce wayfinding maps to help patients navigate their way throughout the healthcare facility.
Patient Waiting List
ActiveTRACK can employ advanced patient wait list strategies to support immediate processing (e.g. surgery patient arrives within ½ hour of their surgery) or deferred processing (e.g. waiting for physician order). Additionally, ActiveTRACK uses skills-based routing to match patient needs to registrars’ specific skill sets (e.g. preferred language, balance owed) and establishes dedicated wait lists/queues to handle patients with specific needs (e.g. financial counseling). This allows sites to fast track patients who are ready to see their physician(s).
Real-Time Patient Tracking & Dashboards
ActiveTRACK captures real-time data related to arrival, wait times, registration, and clinical transitions. No more waiting until the end-of-shift report or a patient complaint to identify bottlenecks or take action – these metrics are available in real-time. ActiveTRACK also provides visibility of patient status to all departments. This is especially useful for patients with multiple services across multiple departments and eliminates calls between clinical areas, which is a huge employee satisfier.
Patient Experience & Family Satisfaction
ActiveTRACK improves communication between providers and patients and their family members as well. An electronic patient tracking board, known as the ActiveDISPLAY feature, directs patients to registration booths when registrars are available and notifies family members of patient status (e.g. “in prep,” “in surgery,” “in recovery”) throughout the encounter. ActiveTRACK also keeps family members informed through text messaging. (Patients are assigned alphanumeric identifiers to ensure patient confidentiality in accordance with HIPAA.)
ActiveTRACK can also alert porters to patients’ special transport needs and link the valet service to the discharge process. This ensures patients’ vehicles are ready and waiting immediately following their visit, which greatly increases patient satisfaction and improves the patient experience.