A patient may check-in at a self-service kiosk. For pre-registered patients, any documents that must be signed can be generated for immediate review and completion, while items like photo IDs and insurance cards can be scanned.

Capture real-time data related to arrival, wait times, registration, and clinical transitions. ActiveTRACK also provides visibility of patient status to all departments. This is especially useful for patients with multiple services across multiple departments.

ActiveTRACK keeps concerned family members informed through text messaging. Patients are assigned alphanumeric identifiers to ensure patient confidentiality in accordance with HIPAA.

Advanced patient wait list strategies support immediate processing (e.g. surgery patient arrives within ½ hour of their surgery) or deferred processing (e.g. waiting for physician order). Fast track patients who are ready to see their physician.

Improve communication between providers, patients and their family members. Our electronic patient tracking board, ActiveDISPLAY, directs patients to registration booths when registrars are available and notifies family members of patient status (e.g. “in prep,” “in surgery,” “in recovery”) throughout the encounter.

Alert porters to patients’ special transport needs and link the valet service to the discharge process. This ensures patients’ vehicles are ready and waiting immediately following their visit, which greatly increases patient satisfaction and improves the patient experience.