ActiveASSIST
SELF-PAY & FINANCIAL ASSISTANCE

ActiveASSIST is our real-time financial assistance screening and workflow management solution. Our solution is designed to identify alternative funding sources for patients, support patient advocacy through counseling and assistance, and ensure that self-pay patients are managed consistently.

ABOUT ActiveASSIST

✓ Provide compassionate, supportive counseling to patients

✓ Identify potential funding sources prior to date of service

✓ Ensure provider is payer of last resort by exhausting all other options first

✓ Segment and prioritize based on propensity to pay

✓ Integrated calculators for defining household income and resources

✓ Prepopulate application forms

✓ Utilize business rules to identify best candidates for assistance programs

✓ Improve patient advocacy with real-time updates & simultaneous pursuit of multiple programs

✓ Facilitate and assist staff with follow-up and counseling discussions

✓ Integrated, real-time presumptive scoring on the front end, upon request, & prior to bad debt

✓ Distributed workflow supporting internal staff, onsite vendors, & offsite/field associates

✓ Provides payment collection options based on each patient’s situation

✓ More effectively manage your self-pay and patient pay population

ActiveASSIST

PATIENT FIRST TECHNOLOGY SOLUTION

ActiveASSIST is fully integrated with the Patient Account Rank Order (PARO) presumptive charity system to help identify financial counseling prospects.

The PARO system determines the likelihood that a patient will qualify for financial assistance based on demographic data modeled from surrounding communities and historical charity approvals previously made by the hospital.

ActiveASSIST PROVIDES NUMEROUS BENEFITS, INCLUDING

24 7
Availability

Anytime, Anywhere! At point of (pre)registration, bedside, PFS, and in the field

consistency

Guarantees that ALL patients are given the same fair and level assessment

target
refocused

Redirect collection efforts and activities based on ability to pay

FINANCIAL ASSISTANCE SCREENING: HOW IT WORKS

PARO joins its charity analytics with a proprietary payment score that helps identify which patients are likely to make a payment and which patients should be extended financial assistance options. This predictive model, coupled with a basic questionnaire integrated into the (pre) registration process, enables ActiveASSIST to identify a likely prospect and route the patient history, visit information and electronic application forms to internal counselors or hospital-approved vendors for follow-up.

Quick Screens  basic questionnaires combined with the PARO presumptive charity result identify likely prospects for financial assistance early in the revenue cycle.

Plan Code Recommendations – recommended plan codes are presented to the registrar according to business rule selection and prioritization based on the “payer of last resort.”

Calculation of Charitable Co-Pay

Full Assessments  comprehensive interview captures detailed information in the facility, in the field, or at contracted vendor locations.

FINANCIAL ASSISTANCE WORKFLOW MANAGEMENT & REPORTING

​Determining that a patient is a candidate for financial assistance is a key step in the process, but it is by no means the entire process. ActiveASSIST monitors progress and documentation requirements in order to escalate accounts that are not advancing at an acceptable pace. Tracking follow-up tasks ensures that accounts don’t age unnecessarily due to neglect. ActiveASSIST can enforce specific documentation requirements for each assistance program and flag and assign deficiencies to associates for resolution.

Additionally, ActiveASSIST can extend these same capabilities to a hospital’s vendors, enabling all participants to share information throughout the process.  The hospital retains control of accounts and can quickly transition them from vendors back to internal counselors and managers.

As a patient advocacy tool that not only identifies financial assistance opportunities for patients but also manages the application process for them, ActiveASSIST can truly be described as “patient first” technology.

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