A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

5 Myths About Robotic Process Automation in Healthcare

| No Comments

HealthWare Systems Blog

5 Myths About Robotic Process Automation in Healthcare

Posted on Friday, August 7, 2020

Robotic process automation (RPA) is an innovative and effective technology that utilizes software robots (also called “bots”) to automate redundant, human-based processes.

Unfortunately, there are many myths about robotic process automation in healthcare. Below we dispel some of the more prevalent misconceptions that may be keeping your organization from implementing RPA and attaining its many benefits.


Here are 5 common myths about robotic process automation:


RPA Myth #1:  RPA Involves Physical, “Human-Like” Robots

A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

Don’t let misconceptions about robotic process automation in healthcare cause you to miss out on this valuable technology.

The software robots, or “bots,” employed in robotic process automation are figurative. RPA does not make use of tangible robotics. It is computer software that observes the activities performed by a human user and is programmed to replicate those actions (more efficiently and accurately than a human could). You can think of each metaphorical robot as an individual user with its own (virtual) workstation.

RPA Myth #2:  Robots Will Replace Human Workers

One of the biggest myths about robotic process automation is that robots will steal jobs away from human beings. In reality, software bots make humans’ jobs easier and RPA even has the potential to create new (and better!) job opportunities for human employees.

Bots don’t necessarily take over entire positions; they take on the repetitive, monotonous tasks that humans usually dislike doing anyway (or that have already been outsourced). This saves valuable time that human workers can instead devote to more fulfilling, higher-level objectives. In the case of healthcare employees, RPA enables staff to focus on patient interactions and delivering quality care.

Because it largely eliminates dull, manual responsibilities in favor of the rewarding aspects of the profession, robotic process automation in healthcare can significantly increase job satisfaction.

RPA Myth #3:  Robotic Process Automation Is Expensive

Actually, robotic process automation saves organizations money in many measurable ways:

  • RPA decreases operational costs as software robots don’t require hiring, training, office space, or a paycheck.
  • RPA increases efficiency and speeds up workflow because bots can work faster than humans and don’t need breaks or vacation time off.
  • RPA prevents errors, deficiencies, and security/compliance threats by limiting the opportunity for human error.
  • RPA is easy to deploy since bots interact directly with other software applications and websites through the existing user interface provided.

In delivering a better performance at a lower cost, robotic process automation offers a high return on investment.

RPA Myth #4:  RPA Is Useful for Some Industries, But Not for Healthcare

There is increasing demand for automation in healthcare. RPA meets this need by streamlining organizational workflows and alleviating administrative burdens across a healthcare facility’s entire operation.

Sample use cases of robotic process automation in healthcare include:
  • High-volume data entry
  • Order transcription
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims
  • Appeals
  • Cash posting
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges
  • And many more

RPA Myth #5:  RPA Is Just a Trend

Robotic process automation is not just a trend; it’s the future for most industries and especially for healthcare. Research posted by Gartner in May of 2020 found that 50% of healthcare providers in the U.S. will invest in RPA in the next three years (a major jump from 5% today).

According to their study, the COVID-19 crisis has contributed to RPA adoption as healthcare organizations now have further need to maximize resources and reduce costs. Out of 161 finance executives Gartner surveyed, almost 25% said they expect they’ll be spending more on RPA during the coronavirus pandemic.

Furthermore, their research showed that 20% of all patient interactions will entail some type of AI enablement (within clinical or non-clinical processes) by 2023, which is an increase from the fewer than 4% that do so today.

Applying Robotic Process Automation at Your Facility


Now that we’ve cleared up some of the confusion regarding robotic process automation in healthcare, the next step is determining how your facility can make the most of this valuable technology.

HealthWare Systems analyzes healthcare organizations’ processes and users’ activities to identify and automate redundant tasks and helps them apply RPA to their workflows.

Contact us to schedule a consultation or for more information about robotic process automation in healthcare.


By Stephanie Salmich

Robotic process automation in healthcare: A robot’s hand holds a hospital.

What is Robotic Process Automation? (And How Can Healthcare Facilities Use RPA?)

| No Comments

HealthWare Systems Blog

What is Robotic Process Automation?

(And How Can Healthcare Facilities Use RPA?)

Posted on Monday, July 13, 2020

Robotic process automation (RPA) is the use of software robots, also known as “bots,” to automate repetitive, human-based processes.

Robotic process automation is a means of achieving business process automation (BPA), which is the digital transformation, streamlining, and proactive management of organizational workflows.

Benefits of Robotic Process Automation


RPA is easy to implement because software robots interact directly with other software applications and websites using the existing user interface provided. The robot will log in to the application, navigate the user interface, populate fields, respond to prompts, capture results, and perform the same operations a human user would. Through assigned business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.

Software robots take on the redundant, manual tasks usually completed by human users, which:
  • Enables staff to focus on higher-level objectives and interactions with patients.
  • Helps facilities better allocate resources and repurpose FTEs.
  • Lowers operational costs; using software robots is more affordable than hiring, training, housing, and paying humans to do the same work.
  • Increases efficiency; bots work 24/7 and more quickly than humans.
  • Improves accuracy; the opportunity for human error is significantly reduced.
  • Enhances data analytics; analyzing bots’ actions over humans’ is not only more precise, but robots can also be used to automate data analysis.
  • Facilitates HIPAA compliance; all bot activity is tracked and documented.
  • Strengthens security; RPA follows all protocols/permissions for a normal user and meets the facility’s data integrity rules/conditions, plus removes risks tied to updates from external sources (e.g. vendors, business partners).
  • Requires minimal IT support and participation.

Robotic Process Automation in Healthcare


Robotic process automation in healthcare: A robot’s hand holds a hospital.

Is “RPA” in Your Site’s DNA?

Bots can be deployed fully automated in an unattended configuration or utilized interactively. An interactive version may allow some human responses while automating other redundant activities.

Here are just a few areas where you can use robotic process automation in healthcare:
  • Order transcription
  • High-volume data entry
  • Cash posting
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims and appeals
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges

Is “RPA” in Your Site’s DNA?


RPA delivers a substantial return on investment and is essential to the future of healthcare organizations and the ways in which they operate.

HealthWare Systems can evaluate your workflows and user activities to identify and automate redundant actions. Contact us today to learn how we can help you apply RPA to your processes and experience the benefits at your healthcare facility.

Download our Robotic Process Automation Product Sheet.


By Stephanie Salmich