Human and robotic hands are shown (to illustrate healthcare automation solutions) along with the words – Press Release: HealthWare Systems Expands Services

HealthWare Systems Expands Services

| No Comments

Press Release

HealthWare Systems Expands Services

FOR IMMEDIATE RELEASE:  April 22, 2022

Elgin, IL:  HealthWare Systems, since 1998, has continued to meet the evolving needs of clients and B2B partners, which reflect the healthcare industry’s increasing demand for automation and support services.

As a pioneer in this field, HealthWare Systems will continue to advance its healthcare automation solutions. These include robotic process automation (RPA), workflow automation, digital transformation solutions like ActiveXCHANGE, and more; all are designed to help healthcare providers and businesses meet their daily challenges.

Each of these solutions serves healthcare facilities that may be experiencing labor shortages or want to reduce time-consuming manual work to operate more efficiently and better focus on serving patients.

HealthWare Systems’ proven RPA solutions can automate repetitive tasks and eliminate manual steps involved in prior authorization, insurance verification, coverage discovery, medical records aggregation, and much more. HealthWare can also customize bots to automate specific processes based on the unique needs of each client.

Additionally, HealthWare has launched two outsourced services divisions – CredentialingOne and EligibilityAdvocates – to address the needs of clients who struggle with staffing or wish to outsource RCM work.

Human and robotic hands are shown (to illustrate healthcare automation solutions) along with the words – Press Release: HealthWare Systems Expands Services

HealthWare Systems’ proven healthcare automation solutions power new services divisions, CredentialingOne and EligibilityAdvocates.

CredentialingOne handles all tasks required for provider credentialing and enrollment, Medicare and Medicaid enrollment, obtaining hospital privileges, primary source verification, and CAQH registration, and also provides credentialing-related special projects or overflow services.

EligibilityAdvocates specializes in third-party eligibility to manage self-pay patients through real-time coverage verification, comprehensive screening, and expanded on-site coverage hours, while providing complex claims support such as out-of-state Medicaid services.

Both organizations are powered by HealthWare Systems’ healthcare automation technology.

HealthWare Systems has always prioritized adapting our solutions to meet the custom needs of individual clients who operate within a field that is constantly changing,” stated Steve Gruner, the company’s Founder and CEO. “We are excited to strengthen our focus on RPA and healthcare automation technology and to introduce our clients to CredentialingOne and EligibilityAdvocates as these solutions solve challenges many of our clients face within the current healthcare landscape.”

To learn more, visit www.healthwaresystems.com where the menu now highlights robotic process automation and features links to www.credentialingone.com and www.eligibilityadvocates.com.


About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. We specialize in applying robotic process automation (RPA) to healthcare processes to improve both the patient experience and the revenue cycle. Our ActiveWARE suite of products manages pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more, and is proven to maximize productivity and profitability so that healthcare teams have more time and resources to spend on quality care.

Contact Information:

Name: Stephanie Salmich
Organization: HealthWare Systems
Address: 2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone: (847) 649-5100

An overworked healthcare employee appears with the words “Is RPA the Solution to Healthcare Staffing Shortages?”

Addressing Healthcare Staffing Shortages with RPA

| No Comments

HealthWare Systems Blog

Addressing Healthcare Staffing Shortages with RPA

Posted on Wednesday, January 12, 2022

Healthcare staffing shortages for both clinical and non-clinical positions are creating major challenges for the healthcare industry and the COVID pandemic has exacerbated the issues in numerous ways.

Here are some of the trends fueling healthcare staffing shortages and/or making it difficult to fill open positions:

  • The long-standing burnout crisis has become even worse due to the demands of the pandemic and has led to healthcare workers quitting or retiring early.
  • Some healthcare workers who choose not to follow vaccine mandates are placed on leave, terminated, resign, or retire early.
  • Employees who test positive for COVID (and some who are exposed or experience symptoms) must quarantine and miss work. They may also remain home to care for sick family members or children.
  • If any non-clinical positions went remote as a result of the pandemic they can now potentially be filled by applicants from anywhere in the country, pressing healthcare organizations to compete for employees on a much larger, nationwide basis.
  • Healthcare staffing shortages place additional responsibilities and stress on healthcare employees, requiring them to work longer hours and contributing further to burnout as well.
  • Non-clinical staff may be asked to assist clinical staff, leaving less time to complete their regular job duties.

Addressing Healthcare Staffing Shortages with RPA


RPA (robotic process automation) can help strained organizations complete key tasks that may be left unattended during staffing shortages.

Robotic process automation is the use of software robots to automate repetitive and time-consuming tasks. For example, RPA can be applied to insurance verification, coverage discovery/insurance scrubbing, prior authorization, 835/ERA/EOB posting, document delivery to payer portals, real-time note posting, high-volume data entry, order transcription, progress reporting, medical records aggregation, credentialing, and much more.

RPA alleviates many burdens for overworked healthcare employees, allowing them to focus on higher-level objectives and interactions with patients and leaving them with a more manageable volume of work.

Furthermore, as new COVID variants continue to emerge and force infected healthcare workers to stay home, it’s clear that a major benefit of software robots is that they never need sick days (or vacation days, or any time off). In fact, software robots not only work 24/7, but can also execute tasks more quickly than humans. RPA is the perfect solution for preventing workflow interruptions and delays in the midst of healthcare staffing shortages.

An overworked healthcare employee appears with the words “Is RPA the Solution to Healthcare Staffing Shortages?”

Solve challenges related to healthcare staffing shortages with RPA.

More Reasons to Choose Robotic Process Automation


Two common myths about RPA are that it’s difficult to implement and that it’s expensive. In reality, RPA is easy to employ. It requires minimal IT support or participation, and software robots interact directly with other software applications and websites utilizing the user interfaces that already exist. Utilizing AI, software robots can even adapt to special use cases and outliers to carry out virtually any scenario or work process.

Robotic process automation also saves organizations money. Below are just a few of the financial benefits of RPA:

  • RPA increases efficiency and speeds up workflow.
  • RPA reduces deficiencies and security/compliance threats by limiting the opportunity for human error.
  • Software robots don’t necessitate hiring/training costs and time.
  • Software robots won’t ask for a raise and don’t need benefits or other competitive job incentives to accept an open position.

RPA delivers a high return on investment by providing a better performance at a lower cost.

Getting Started with RPA


CDC states:

“Healthcare facilities must be prepared for potential staffing shortages and have plans and processes in place to mitigate these shortages.  These plans and processes include communicating with HCP (healthcare personnel) about actions the facility is taking to address shortages, maintaining patient and HCP safety, and providing resources to assist HCP with anxiety and stress.”

HealthWare Systems can help your organization mitigate these healthcare staffing shortages by applying RPA to your processes and analyzing your users’ activities to identify and automate redundant tasks. We have many free resources available to you, including:

Contact us to set up a free consultation on how to apply RPA at your facility. We can help you address healthcare staffing shortages and relieve overworked employees of monotonous manual labor. Learn more about RPA, the future of healthcare, today!


By Stephanie Salmich

A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

5 Myths About Robotic Process Automation in Healthcare

| No Comments

HealthWare Systems Blog

5 Myths About Robotic Process Automation in Healthcare

Posted on Friday, August 7, 2020

Robotic process automation (RPA) is an innovative and effective technology that utilizes software robots (also called “bots”) to automate redundant, human-based processes.

Unfortunately, there are many myths about robotic process automation in healthcare. Below we dispel some of the more prevalent misconceptions that may be keeping your organization from implementing RPA and attaining its many benefits.


Here are 5 common myths about robotic process automation:


RPA Myth #1:  RPA Involves Physical, “Human-Like” Robots

A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

Don’t let misconceptions about robotic process automation in healthcare cause you to miss out on this valuable technology.

The software robots, or “bots,” employed in robotic process automation are figurative. RPA does not make use of tangible robotics. It is computer software that observes the activities performed by a human user and is programmed to replicate those actions (more efficiently and accurately than a human could). You can think of each metaphorical robot as an individual user with its own (virtual) workstation.

RPA Myth #2:  Robots Will Replace Human Workers

One of the biggest myths about robotic process automation is that robots will steal jobs away from human beings. In reality, software bots make humans’ jobs easier and RPA even has the potential to create new (and better!) job opportunities for human employees.

Bots don’t necessarily take over entire positions; they take on the repetitive, monotonous tasks that humans usually dislike doing anyway (or that have already been outsourced). This saves valuable time that human workers can instead devote to more fulfilling, higher-level objectives. In the case of healthcare employees, RPA enables staff to focus on patient interactions and delivering quality care.

Because it largely eliminates dull, manual responsibilities in favor of the rewarding aspects of the profession, robotic process automation in healthcare can significantly increase job satisfaction.

RPA Myth #3:  Robotic Process Automation Is Expensive

Actually, robotic process automation saves organizations money in many measurable ways:

  • RPA decreases operational costs as software robots don’t require hiring, training, office space, or a paycheck.
  • RPA increases efficiency and speeds up workflow because bots can work faster than humans and don’t need breaks or vacation time off.
  • RPA prevents errors, deficiencies, and security/compliance threats by limiting the opportunity for human error.
  • RPA is easy to deploy since bots interact directly with other software applications and websites through the existing user interface provided.

In delivering a better performance at a lower cost, robotic process automation offers a high return on investment.

RPA Myth #4:  RPA Is Useful for Some Industries, But Not for Healthcare

There is increasing demand for automation in healthcare. RPA meets this need by streamlining organizational workflows and alleviating administrative burdens across a healthcare facility’s entire operation.

Sample use cases of robotic process automation in healthcare include:
  • High-volume data entry
  • Order transcription
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims
  • Appeals
  • Cash posting
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges
  • And many more

RPA Myth #5:  RPA Is Just a Trend

Robotic process automation is not just a trend; it’s the future for most industries and especially for healthcare. Research posted by Gartner in May of 2020 found that 50% of healthcare providers in the U.S. will invest in RPA in the next three years (a major jump from 5% today).

According to their study, the COVID-19 crisis has contributed to RPA adoption as healthcare organizations now have further need to maximize resources and reduce costs. Out of 161 finance executives Gartner surveyed, almost 25% said they expect they’ll be spending more on RPA during the coronavirus pandemic.

Furthermore, their research showed that 20% of all patient interactions will entail some type of AI enablement (within clinical or non-clinical processes) by 2023, which is an increase from the fewer than 4% that do so today.

Applying Robotic Process Automation at Your Facility


Now that we’ve cleared up some of the confusion regarding robotic process automation in healthcare, the next step is determining how your facility can make the most of this valuable technology.

HealthWare Systems analyzes healthcare organizations’ processes and users’ activities to identify and automate redundant tasks and helps them apply RPA to their workflows. Contact us to schedule a consultation or for more information about robotic process automation.

And don’t forget to download our free guide: 5 Steps to Getting Started with Robotic Process Automation in Healthcare.


By Stephanie Salmich

Robotic process automation in healthcare: A robot’s hand holds a hospital.

What is Robotic Process Automation? (And How Can Healthcare Facilities Use RPA?)

| One Comment

HealthWare Systems Blog

What is Robotic Process Automation?

(And How Can Healthcare Facilities Use RPA?)

Posted on Monday, July 13, 2020

Robotic process automation (RPA) is the use of software robots, also known as “bots,” to automate repetitive, human-based processes.

Robotic process automation is a means of achieving business process automation (BPA), which is the digital transformation, streamlining, and proactive management of organizational workflows.

Benefits of Robotic Process Automation


RPA is easy to implement because software robots interact directly with other software applications and websites using the existing user interface provided. The robot will log in to the application, navigate the user interface, populate fields, respond to prompts, capture results, and perform the same operations a human user would. Through assigned business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.

Software robots take on the redundant, manual tasks usually completed by human users, which:
  • Enables staff to focus on higher-level objectives and interactions with patients.
  • Helps facilities better allocate resources and repurpose FTEs.
  • Lowers operational costs; using software robots is more affordable than hiring, training, housing, and paying humans to do repetitive, manual tasks.
  • Increases efficiency; bots work 24/7, don’t require time off, and can execute tasks more quickly than humans.
  • Improves accuracy; the opportunity for human error is significantly reduced.
  • Enhances data analytics; analyzing bots’ actions over humans’ is not only more precise, but robots can also be used to automate data aggregation and analysis.
  • Facilitates HIPAA compliance; all bot activity is tracked and documented.
  • Strengthens security; RPA follows all protocols/permissions for a normal user and meets the facility’s data integrity rules/conditions, plus removes risks tied to updates from external sources (e.g. vendors, business partners).
  • Requires minimal IT support and participation.

Robotic Process Automation in Healthcare


Robotic process automation in healthcare: A robot’s hand holds a hospital.

Is “RPA” in Your Site’s DNA?

Bots can be deployed fully automated in an unattended configuration or utilized interactively. An interactive version may allow some human responses while automating other redundant activities.

Here are just a few areas where you can use robotic process automation in healthcare:
  • Order transcription
  • High-volume data entry
  • Cash posting
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims and appeals
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges

Is “RPA” in Your Site’s DNA?


RPA delivers a substantial return on investment and is essential to the future of healthcare organizations and the ways in which they operate.

HealthWare Systems can evaluate your workflows and user activities to identify and automate redundant actions. Contact us today to learn how we can help you apply RPA to your processes and experience the benefits at your healthcare facility.

Download our Robotic Process Automation Product Sheet and our Guide to Getting Started with Robotic Process Automation.


By Stephanie Salmich