What are YOUR New Year’s resolutions for your revenue cycle?

New Year’s Resolutions for Your Revenue Cycle

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HealthWare Systems Blog

New Year’s Resolutions for Your Revenue Cycle

Posted on Wednesday, December 18, 2019

Have you set any New Year’s resolutions for your revenue cycle?

The new year is upon us! The following are a few resolutions you’ll want to consider for improving your revenue cycle, along with the ActiveWARE products that can help you reach these goals.

New Year’s Resolutions for Your Revenue Cycle


Resolution – Financially Clear Patients Prior to Date of Service

Facilitator is a pre-arrival workflow solution that can streamline prior authorizations. And not only does Facilitator automate financial clearance steps, but it also verifies insurance and medical necessity in real time and searches for unreported coverage.

Resolution – Reduce Technical Denials

ActiveDEFENDER monitors the entire patient encounter to prevent errors that lead to reimbursement denials, delays, and underpayments. (Read here how ActiveDEFENDER reduced bad debt by 50% at Bon Secours Charity Health System.)


Resolution – Improve Collections

Facilitator can simplify collections with one-click access to a consolidated view of patient responsibility that includes prior balances (across multiple sites), out-of-pocket costs for the current visit, and qualifying discounts.

ActiveASSIST can help you better manage your self-pay population and ensure that you as the provider are “payer of last resort” by exhausting all other funding options for patients first (e.g. government-funded programs and charitable sources).

Resolution – Increase Patient Satisfaction

All ActiveWARE products create improvements that increase patient satisfaction. But one factor that especially affects patient satisfaction is patient wait times. ActiveTRACK is proven to increase patient satisfaction by reducing both registration and clinical patient wait times. In fact, ActiveTRACK reduced patient wait times by 75% at an acute care facility in the Chicago Suburbs.

Resolution – Reduce Paper Use and Costs

Our digital transformation solutions greatly reduce paper use and costs. For example, ActiveXCHANGE, our digital order management solution, eliminated 1.3 million pages per year at Advocate Illinois Masonic Medical Center.

There are many cost benefits of electronic healthcare forms as well. With ActiveFORMS, there is no need to pre-print and store forms or waste money destroying old pre-printed versions that can no longer be used due to new updates. Instead, forms are instantly and electronically delivered wherever a patient presents and can be printed on-demand if a physical copy is necessary. And if not, you can go paperless with electronic signature.

Resolution – Perform a Health Plan Audit

An annual health plan audit can help you maintain compliance with payor contracts and ensure your front desk staff are prepared to collect the appropriate co-pay or deductible from each patient. If you’re not already, resolve to conduct a health plan audit at least every year.

What are YOUR New Year’s resolutions for your revenue cycle?

Have you set New Year’s resolutions for your revenue cycle?

 

What are your New Year’s resolutions for your revenue cycle? Chances are, one or more of our ActiveWARE products can help. Contact us today to learn more… and have a Happy New Year!


By Stephanie Salmich

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

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Press Release

HealthWare Systems Launches Updated Website

FOR IMMEDIATE RELEASE:  December 11, 2019

Elgin, IL:  HealthWare Systems has redesigned and updated its website to create a more user-friendly and informative experience for its visitors.

The new website went live on October 8, 2019. Changes to the website include brand new and updated content as well as simplified navigation. However, the URL remains the same:  www.healthwaresystems.com.

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

 

The site’s new “Resources” tab on the navigation bar will be especially beneficial to visitors. This drop-down list links to a new “FAQ” page and a “Product Sheets” page that provides brief summaries of each HealthWare solution in PDF form.

Additionally, the webpage for each solution features more detailed material and has been updated to reflect new product information and applications.

“We’ve been looking forward to launching our redesigned website for some time and are extremely pleased with the result,” stated Steve Gruner, CEO and Founder of HealthWare Systems. “Both new and regular visitors to the site will benefit from the changes and I’m excited to share our new ‘Core Values’ page, which will provide insight into who we are as an organization and the ideas that guide us as we work to serve patients, physicians, and health facilities.”

To learn more, visit www.healthwaresystems.com where you can sign up to receive emails about new product releases, product updates, educational write-ups, and other company news.



About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

Contact Information:

Name:  Stephanie Salmich
Organization:  HealthWare Systems
Address:  2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone:  (847) 649-5100

Increase patient volume with a patient tracking system.

Increase Patient Volume with a Patient Tracking System

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HealthWare Systems Blog

Increase Patient Volume with a Patient Tracking System

Posted on Monday, October 28, 2019

A patient tracking system offers numerous benefits that can help you increase patient volume, serve more patients, and generate more revenue. HealthWare’s patient tracking system, ActiveTRACK, is proven to do just that.

Increase patient volume with a patient tracking system.

ActiveTRACK can increase patient volume and revenue while improving patient access to care.

 


Here are just a few ways our patient tracking system can increase patient volume:



Provides Real-Time Data

ActiveTRACK monitors patient arrival, registration, patient wait times, and clinical transitions to detect bottlenecks in real-time. This enables facilities to proactively adjust resources and staffing needs – rather than waiting until an end-of-shift report or patient complaint to react to issues that may be limiting the number of patients who can be seen.

ActiveTRACK also quickly identifies no-shows so that the facility can call these patients as soon as possible to try to get them in the same day or to reschedule.

Improves Patient Throughput

Facilities that are equipped to address bottlenecks in real-time operate more efficiently and greatly improve patient throughput.

In addition to finding bottlenecks, ActiveTRACK improves patient throughput by lowering patient wait times and registration wait times. In fact, it reduced wait times by 75% at an acute care facility in the Chicago Suburbs.

Our patient tracking system also notifies porters, clinicians, and staff regarding patient status and needs and can link the valet service to the discharge process. This ensures patients are not sitting around waiting for their vehicles, but that their vehicles are waiting and ready to go as soon as they are – vastly improving the discharge process and making a bed available for another patient much sooner.

Detects Scheduling Deficiencies

An acute care facility in the Chicago Suburbs used data produced by ActiveTRACK to significantly improve scheduling in the CT Department. ActiveTRACK showed that the average exam without contrast took 7.5 minutes and the average exam with contrast took 20 minutes. Yet, when scheduling these appointments, the facility allotted 15-30 minutes per exam.

Reducing the time allocated to each exam gives the facility the opportunity to schedule and perform 2-4 more exams per day. This equates to an increase of $1.9 to 3.7 million in potential revenue per year.

For more information, you can read the full case study here.


Implementing a patient tracking system can help you increase the number of patients you are able to serve, improving patient access to care and creating more revenue opportunities.

Download our Product Sheet to learn more about how ActiveTRACK can increase patient volume at your facility.


By Stephanie Salmich

Physicians hold a thumbs up sign for solutions that can streamline prior authorizations.

Streamline Prior Authorizations with a Pre-Arrival Workflow Solution

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HealthWare Systems Blog

Streamline Prior Authorizations with a Pre-Arrival Workflow Solution

Posted on Monday, July 1, 2019

The results of a recent survey conducted by the American Medical Association illustrate the importance of solutions that can streamline prior authorizations.


The 2018 AMA Prior Authorization Physician Survey found the following:

  • 91% The percentage of physicians who say the prior authorization process postpones patients’ access to necessary care.
  • 28% The percentage of physicians who say the prior authorization process has resulted in a serious adverse event for their patients (e.g., “death, hospitalization, disability/permanent bodily damage, or other life-threatening event”).
  • 86% The percentage of physicians who describe prior authorization burdens as high or extremely high.
  • Almost 2 Business Days (14.9 hours) The average length of physician/staff time that is devoted to prior authorization requirements per physician per week.
  • 36% The percentage of physicians who have employees who work solely on prior authorization tasks.

Clearly, health systems face many challenges related to preauthorization.  Patient safety is compromised when care is delayed.  Patient and physician satisfaction are at risk as patients endure frustrating waits for treatment and physicians deal with administrative duties that disengage them from their medical work.

And not only can each prior authorization be costly, but excess costs are also incurred in the forms of extra clerical staff and rework when prior authorizations are denied and must be resubmitted.


According to CAQH CORE, 88 percent of prior authorizations are completed either partially or completely manually; and, the majority of preauthorization issues are related to manual processes.

A pre-arrival workflow solution can automate manual processes and streamline prior authorizations.


With a pre-arrival workflow solution that can streamline prior authorizations, you can address the issues mentioned above:
Physicians hold a thumbs up sign for solutions that can streamline prior authorizations.

A pre-arrival workflow solution can streamline prior authorizations and improve staff and physician satisfaction.


Support your physicians by utilizing solutions that make their jobs easier.  Implementing time-savers for physicians can go a long way toward reducing physician burnout, which is often related to stressful and time-consuming administrative workloads.

In addition to increasing physician and employee satisfaction, a pre-arrival workflow solution will improve your revenue cycle and patients’ access to care they need.

Hospitals can no longer afford to delay employing solutions that will streamline prior authorizations and benefit all stakeholders in their organizations.


By Stephanie Salmich

A scattered pile of papers that contribute to health insurance confusion.

Addressing Health Insurance Confusion to Improve the Patient Experience

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HealthWare Systems Blog

Addressing Health Insurance Confusion to Improve the Patient Experience

Posted on Wednesday, August 23, 2017

A scattered pile of papers that contribute to health insurance confusion.

Patients can become overwhelmed by health insurance.

Health insurance confusion is a major barrier to a good patient experience.

Hospitals are no strangers to the headaches that come with insurance reimbursement issues. Dealing with health insurance is hard enough for staff trained in the subject.  Imagine the confusion your patients must face when they receive a medical bill or attempt to estimate what a medical service will cost them.

Unfortunately, health insurance illiteracy is becoming an increasing problem in our country; a 2013 American Institute of CPAs survey estimates that over half (51%) of U.S. adults cannot correctly identify at least one of three basic insurance terms (“premium,” “deductible,” and “copay”) and the U.S. Department of Education finds only 12% of adults proficiently health literate.

Addressing Health Insurance Confusion

Acknowledging health insurance confusion and making this aspect of a patient’s visit easier can improve the patient experience and has many advantages for your facility, too.

In fact, a recent study by Lavidge had consumers rank healthcare marketing phrases by preference, with the phrase “We will handle all insurance matters for you” coming in second place. If you can make and fulfill this claim, you’ll attract and keep more patients and increase patient satisfaction.

But don’t stop there; consider going a step further by helping your patients apply for financial assistance as well. Many patients are unaware of the programs available to them, or that they may qualify for assistance. Think of how much more you can improve the patient experience if you simplify insurance AND the financial assistance application process for your patients. (HealthWare’s ActiveASSIST is a great tool for managing and tracking the entire financial assistance process.)

Patient satisfaction is not all that’s at stake, however; health insurance confusion can also cause patients to avoid medical care in the first place or lead them into medical debt. According to the Consumer Financial Protection Bureau, a major reason that 42.9 million Americans have unpaid medical bills is that they are confused about what they owe and why.

Alleviating patients’ health insurance confusion will vastly improve the patient experience at your facility, encourage patients to seek the care they need, and ultimately help you get paid.


By Stephanie Salmich