Text message and email examples for a patient outreach campaign aimed at increasing mammogram appointments.

Patient Outreach Amid a Pandemic: Bring Patients Back for Preventive Care

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HealthWare Systems Blog

Patient Outreach Amid a Pandemic:

Bring Patients Back for Preventive Care

Posted on Friday, January 29, 2021

A robust patient outreach strategy may be the answer to healthcare’s latest problem resulting from the COVID-19 pandemic: Patients are missing preventive care visits at alarming rates.

Here are the statistics:

  • According to research released in May of 2020, at that point preventive screenings for cervical, colon, and breast cancer had dropped between 86% and 94% compared to the same time frame in 2017 to 2019.
  • Research reviewed by the CDC concluded that by “June 30, 2020, because of concerns about COVID-19, an estimated 41% of U.S. adults had delayed or avoided medical care including urgent or emergency care (12%) and routine care (32%).”
  • A study conducted by the University of Oregon found that 28% of families missed a well-child visit since the pandemic started; and 12% of the 7,000+ caregivers surveyed said their child missed a scheduled vaccination.
  • In its analysis of health claims clearinghouse records, HCCI determined that through “September 2020, childhood immunizations declined about 23% for the year compared to 2019.”

There are many short- and long-term consequences of a decline in preventive care.

As the CDC states, avoiding routine care may mean missed “opportunities for management of chronic conditions, receipt of routine vaccinations, or early detection of new conditions, which might worsen outcomes.” Fewer immunizations can lead to outbreaks of vaccine-preventable diseases. Children who skip check-ups miss out on social, emotional, and developmental screenings and abuse and neglect surveillance.

Financially, healthcare costs increase for patients, payers, and providers when preventive health services are not adequately utilized, and care gaps adversely affect hospitals’ reimbursement under value-based care models.

Using Patient Outreach to Bring Patients Back


It is essential that healthcare organizations communicate with their patients about the dangers of delaying or avoiding care. Potential messages may include:

  • Awareness campaigns educating patients on the recommendations for preventive care.
  • Statistics on better health outcomes for early detection of common cancers.
  • A list of preventive screenings that are covered by most health plans.
  • Appointment reminders and alerts for missed appointments.
Text message and email examples for a patient outreach campaign aimed at increasing mammogram appointments.

A patient outreach campaign aimed at increasing mammogram appointments.


Additionally, many COVID-related factors are contributing to patients’ avoidance of preventive care, and each of these could be addressed by a patient outreach program as well.

For example:

Bring patients back for preventive care with a patient outreach strategy.

  • Delays in care could be in response to stay-at-home orders and/or temporary healthcare facility closures. Create a patient outreach plan that notifies patients of your facility’s hours of operation for routine care so that they know you are both open and encouraging regular visits. This will help reduce any uncertainty they have about when to seek care.
  • Patients might be worried about possible exposure to COVID-19 if they visit a healthcare facility. A patient outreach strategy could include information on the measures your organization is taking to reduce this risk, such as your cleaning procedures, face mask requirements, social distancing rules for staff and patients, strict visitor limitations, and moving non-essential staff off site. Reassure patients of your efforts to keep them safe.
  • Patients may be experiencing unemployment, a loss of health insurance, and/or other financial hardship. Many are unaware of financial assistance programs that could help cover the cost of their medical bills or that they may qualify for another health plan. Start a patient outreach campaign that informs them of these options, especially if your health system can help them apply for financial assistance and/or health coverage!

As the pandemic continues to confuse patients about when to seek care and why, it is imperative that you reach out and communicate with them.

Patient Outreach: ActiveXCHANGE by HealthWare Systems


ActiveXCHANGE can be bundled with our messaging platform to add automated voice message (TTS), text, email, pagers, fax, and traditional mail to create a physician and patient outreach engine for alerts, reminders, requests for information, and post-acute care follow-up.

Request a live demo of ActiveXCHANGE to learn how we can help you build a patient outreach program to bring patients back to your facility and the critical preventive care they need.


By Stephanie Salmich

A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

5 Myths About Robotic Process Automation in Healthcare

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HealthWare Systems Blog

5 Myths About Robotic Process Automation in Healthcare

Posted on Friday, August 7, 2020

Robotic process automation (RPA) is an innovative and effective technology that utilizes software robots (also called “bots”) to automate redundant, human-based processes.

Unfortunately, there are many myths about robotic process automation in healthcare. Below we dispel some of the more prevalent misconceptions that may be keeping your organization from implementing RPA and attaining its many benefits.


Here are 5 common myths about robotic process automation:


RPA Myth #1:  RPA Involves Physical, “Human-Like” Robots

A robot pushes a ball far ahead of human workers pushing cubes; and the blog title appears: 5 Myths About Robotic Process Automation in Healthcare.

Don’t let misconceptions about robotic process automation in healthcare cause you to miss out on this valuable technology.

The software robots, or “bots,” employed in robotic process automation are figurative. RPA does not make use of tangible robotics. It is computer software that observes the activities performed by a human user and is programmed to replicate those actions (more efficiently and accurately than a human could). You can think of each metaphorical robot as an individual user with its own (virtual) workstation.

RPA Myth #2:  Robots Will Replace Human Workers

One of the biggest myths about robotic process automation is that robots will steal jobs away from human beings. In reality, software bots make humans’ jobs easier and RPA even has the potential to create new (and better!) job opportunities for human employees.

Bots don’t necessarily take over entire positions; they take on the repetitive, monotonous tasks that humans usually dislike doing anyway (or that have already been outsourced). This saves valuable time that human workers can instead devote to more fulfilling, higher-level objectives. In the case of healthcare employees, RPA enables staff to focus on patient interactions and delivering quality care.

Because it largely eliminates dull, manual responsibilities in favor of the rewarding aspects of the profession, robotic process automation in healthcare can significantly increase job satisfaction.

RPA Myth #3:  Robotic Process Automation Is Expensive

Actually, robotic process automation saves organizations money in many measurable ways:

  • RPA decreases operational costs as software robots don’t require hiring, training, office space, or a paycheck.
  • RPA increases efficiency and speeds up workflow because bots can work faster than humans and don’t need breaks or vacation time off.
  • RPA prevents errors, deficiencies, and security/compliance threats by limiting the opportunity for human error.
  • RPA is easy to deploy since bots interact directly with other software applications and websites through the existing user interface provided.

In delivering a better performance at a lower cost, robotic process automation offers a high return on investment.

RPA Myth #4:  RPA Is Useful for Some Industries, But Not for Healthcare

There is increasing demand for automation in healthcare. RPA meets this need by streamlining organizational workflows and alleviating administrative burdens across a healthcare facility’s entire operation.

Sample use cases of robotic process automation in healthcare include:
  • High-volume data entry
  • Order transcription
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims
  • Appeals
  • Cash posting
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges
  • And many more

RPA Myth #5:  RPA Is Just a Trend

Robotic process automation is not just a trend; it’s the future for most industries and especially for healthcare. Research posted by Gartner in May of 2020 found that 50% of healthcare providers in the U.S. will invest in RPA in the next three years (a major jump from 5% today).

According to their study, the COVID-19 crisis has contributed to RPA adoption as healthcare organizations now have further need to maximize resources and reduce costs. Out of 161 finance executives Gartner surveyed, almost 25% said they expect they’ll be spending more on RPA during the coronavirus pandemic.

Furthermore, their research showed that 20% of all patient interactions will entail some type of AI enablement (within clinical or non-clinical processes) by 2023, which is an increase from the fewer than 4% that do so today.

Applying Robotic Process Automation at Your Facility


Now that we’ve cleared up some of the confusion regarding robotic process automation in healthcare, the next step is determining how your facility can make the most of this valuable technology.

HealthWare Systems analyzes healthcare organizations’ processes and users’ activities to identify and automate redundant tasks and helps them apply RPA to their workflows. Contact us to schedule a consultation or for more information about robotic process automation.

And don’t forget to download our free guide: 5 Steps to Getting Started with Robotic Process Automation in Healthcare.


By Stephanie Salmich

Robotic process automation in healthcare: A robot’s hand holds a hospital.

What is Robotic Process Automation? (And How Can Healthcare Facilities Use RPA?)

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HealthWare Systems Blog

What is Robotic Process Automation?

(And How Can Healthcare Facilities Use RPA?)

Posted on Monday, July 13, 2020

Robotic process automation (RPA) is the use of software robots, also known as “bots,” to automate repetitive, human-based processes.

Robotic process automation is a means of achieving business process automation (BPA), which is the digital transformation, streamlining, and proactive management of organizational workflows.

Benefits of Robotic Process Automation


RPA is easy to implement because software robots interact directly with other software applications and websites using the existing user interface provided. The robot will log in to the application, navigate the user interface, populate fields, respond to prompts, capture results, and perform the same operations a human user would. Through assigned business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.

Software robots take on the redundant, manual tasks usually completed by human users, which:
  • Enables staff to focus on higher-level objectives and interactions with patients.
  • Helps facilities better allocate resources and repurpose FTEs.
  • Lowers operational costs; using software robots is more affordable than hiring, training, housing, and paying humans to do repetitive, manual tasks.
  • Increases efficiency; bots work 24/7, don’t require time off, and can execute tasks more quickly than humans.
  • Improves accuracy; the opportunity for human error is significantly reduced.
  • Enhances data analytics; analyzing bots’ actions over humans’ is not only more precise, but robots can also be used to automate data aggregation and analysis.
  • Facilitates HIPAA compliance; all bot activity is tracked and documented.
  • Strengthens security; RPA follows all protocols/permissions for a normal user and meets the facility’s data integrity rules/conditions, plus removes risks tied to updates from external sources (e.g. vendors, business partners).
  • Requires minimal IT support and participation.

Robotic Process Automation in Healthcare


Robotic process automation in healthcare: A robot’s hand holds a hospital.

Is “RPA” in Your Site’s DNA?

Bots can be deployed fully automated in an unattended configuration or utilized interactively. An interactive version may allow some human responses while automating other redundant activities.

Here are just a few areas where you can use robotic process automation in healthcare:
  • Order transcription
  • High-volume data entry
  • Cash posting
  • Credentialing
  • Benefits verification
  • Prior authorization
  • Interactions with payer websites and clearinghouses
  • Claims and appeals
  • Progress note reporting
  • Vendor integration
  • Interoperability challenges

Is “RPA” in Your Site’s DNA?


RPA delivers a substantial return on investment and is essential to the future of healthcare organizations and the ways in which they operate.

HealthWare Systems can evaluate your workflows and user activities to identify and automate redundant actions. Contact us today to learn how we can help you apply RPA to your processes and experience the benefits at your healthcare facility.

Download our Robotic Process Automation Product Sheet and our Guide to Getting Started with Robotic Process Automation.


By Stephanie Salmich

The Better Business Bureau Accreditation Seal: HealthWare Systems is now BBB Accredited.

HealthWare Systems Earns Better Business Bureau Accreditation

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Press Release

HealthWare Systems Earns Better Business Bureau Accreditation

FOR IMMEDIATE RELEASE:  March 18, 2020

The Better Business Bureau Accreditation Seal: HealthWare Systems is now BBB Accredited.

HealthWare Systems Earns Better Business Bureau Accreditation

Elgin, IL:  HealthWare Systems is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses, because not all businesses meet eligibility standards.

“Accreditation in the BBB is by invitation only” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards and pass the review process are approved by our Board of Directors.”

As with all businesses that earn their Better Business Bureau Accreditation, HealthWare Systems has committed to the BBB Code of Business Practices.  The Code is a comprehensive set of policies, procedures and best practices on how businesses treat consumers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds “To maintain their Accreditation a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy.”

“It is imperative that our clients know how seriously we take our commitment to excellence and customer service,” said Steve Gruner, CEO and Founder of HealthWare Systems.

HealthWare Systems has been in business for 22 years, offering consumers the best in revenue cycle management technology. “We will continue to focus on what we do best – providing healthcare facilities with innovative software and unparalleled customer support ,” stated Steve Gruner.

To learn more about the standards that guide HealthWare Systems in serving its customers, visit the company’s website and Core Values page.


About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

About the Better Business Bureau:

As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.

Contact Information:

Name: Stephanie Salmich
Organization: HealthWare Systems
Address: 2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone: (847) 649-5100

Business process automation in healthcare.

What is Business Process Automation? (And How Can Healthcare Facilities Use BPA?)

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HealthWare Systems Blog

What is Business Process Automation?

(And How Can Healthcare Facilities Use BPA?)

Posted on Tuesday, March 17, 2020

Business process automation (BPA) is the digital transformation of organizational workflows. BPA utilizes technology to automate manual, repetitive, routine tasks and to streamline processes. BPA applies business logic to respond to events, make information “actionable,” and anticipate next steps to proactively manage workflow.

Benefits of Business Process Automation

Business process automation enables organizations to assign their valuable time and employees’ skill sets to other objectives while technology takes care of the monotonous, time-consuming, and routine operations for them.

In addition to time, BPA saves organizations money. It is a cost-effective way to increase efficiency and speed up workflow. Plus, digital transformation of business procedures reduces paper usage (making processes more budget and environmentally friendly).

By limiting the opportunity for human error, BPA also improves accuracy and prevents deficiencies.

Business Process Automation in Healthcare

HealthWare SystemsFacilitator is a business process automation platform created specifically for healthcare.

Facilitator can apply BPA to the following areas that affect the healthcare revenue cycle:

Business process automation in healthcare.

Facilitator is a BPA platform built specifically for healthcare.

Pre-Arrival – prevents integrity issues that can result in technical denials or underpayments.

Prior Authorization – automates authorization requests using 278 transactions, web-crawling, fax requests, and payer portals; automatically checks status of pending authorizations; monitors status changes that affect patients’ authorized benefits.

Insurance Verification – verifies insurance in real time; identifies potential restrictions that may impact reimbursement; finds any unreported coverage by searching top regional payers.

Medical Necessity Checking – verifies medical necessity in real time; shares results with referring physician; produces ABN for patient signature; provides automated updates of LCD and NCD rules.

Financial Assistance Screening – determines the likelihood that patients will qualify for financial assistance; manages documentation requirements and selects/completes application forms based on eligibility program(s) pursued.

Appeals Management – routes denial work object to appropriate team member for resolution; generates appeal letter or form specific to payer or denial type; assembles appeals package and submits appeal; eliminates hard copies.

Release of Information – securely captures, gathers, and sends medical records; eliminates hard copies.

Electronic Medical Forms – business rules determine the correct forms needed for every patient’s specific encounter, so employees no longer need to memorize selection criteria; pre-populates forms with patient demographics.

Order/Referral Management – fast-tracks pre-registration by ensuring accurate and complete physician orders are received.

Automated Messaging – reminds patients of upcoming appointments.

And More


Is “BPA” in Your Site’s DNA? 

Business process automation is increasingly necessary for the success of today’s organizations, including those in the healthcare field. Through BPA, hospitals and health systems can streamline workflow while lowering costs, better allocating resources, and increasing accuracy.

Request a live demo to learn more about how you can transform workflow at your healthcare facility using business process automation.


By Stephanie Salmich

A patient advocate provides financial counseling, which can increase patient collections.

Increase Patient Collections Through Patient Financial Education

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HealthWare Systems Blog

Increase Patient Collections Through Patient Financial Education

Posted on Monday, February 3, 2020

Addressing patient financial education needs can help you increase patient collections. When patients understand their medical bills, health insurance, and patient responsibility, they are much more likely to make their payments.

When patients are confused about what they owe and why, they often delay payments or don’t make them at all. Too many patients experience health insurance confusion and anger and uncertainty concerning medical bills and healthcare costs.

The following solutions by HealthWare Systems can help you improve patients’ understanding of their financial responsibility and increase patient collections:


ActiveASSIST

ActiveASSIST is our financial assistance and self-pay management solution. ActiveASSIST is a patient advocacy tool that aids staff in providing compassionate and supportive financial counseling to patients.

A patient advocate provides financial counseling, which can increase patient collections.

Increase patient collections by providing patient financial education.

ActiveASSIST identifies alternative funding sources (e.g. government programs, charitable initiatives) for patients. Many patients are unaware of the various financial assistance options available, or that they may qualify. Our patient-first technology finds potential matches for them, manages the application process, and monitors documentation requirements, deadlines, and follow-up tasks.

By educating patients about their financial assistance eligibility and helping them secure funding, ActiveASSIST can leave patients with a smaller, more manageable portion of their bill to pay (or their costs may be completely covered by financial assistance).


Facilitator

As our all-in-one revenue cycle platform, Facilitator can streamline your financial assistance workflow as well.

Additionally, Facilitator generates patient estimates and determines patients’ potential out-of-pocket costs. Patients want price transparency. If patients know what costs to expect up front, they will feel better informed. They are less inclined to be upset when they receive their bill and more apt to pay it.

With Facilitator, you can also review prior balances across multiple sites, collect payments, or set up payment plans to help patients understand and resolve their financial responsibility.


February is National Wise Health Care Consumer Month. This month we are reminded of the importance of empowering and educating patients so that they can make wise health care decisions, including wise financial decisions related to their health.

This is an opportune time to implement revenue cycle solutions that will improve patient financial education and, as a result, increase patient collections.


By Stephanie Salmich

What are YOUR New Year’s resolutions for your revenue cycle?

New Year’s Resolutions for Your Revenue Cycle

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HealthWare Systems Blog

New Year’s Resolutions for Your Revenue Cycle

Posted on Wednesday, December 18, 2019

Have you set any New Year’s resolutions for your revenue cycle?

The new year is upon us! The following are a few resolutions you’ll want to consider for improving your revenue cycle, along with the ActiveWARE products that can help you reach these goals.

New Year’s Resolutions for Your Revenue Cycle


Resolution – Financially Clear Patients Prior to Date of Service

Facilitator is a pre-arrival workflow solution that can streamline prior authorizations. And not only does Facilitator automate financial clearance steps, but it also verifies insurance and medical necessity in real time and searches for unreported coverage.

Resolution – Reduce Technical Denials

ActiveDEFENDER monitors the entire patient encounter to prevent errors that lead to reimbursement denials, delays, and underpayments. (Read here how ActiveDEFENDER reduced bad debt by 50% at Bon Secours Charity Health System.)


Resolution – Improve Collections

Facilitator can simplify collections with one-click access to a consolidated view of patient responsibility that includes prior balances (across multiple sites), out-of-pocket costs for the current visit, and qualifying discounts.

ActiveASSIST can help you better manage your self-pay population and ensure that you as the provider are “payer of last resort” by exhausting all other funding options for patients first (e.g. government-funded programs and charitable sources).

Resolution – Increase Patient Satisfaction

All ActiveWARE products create improvements that increase patient satisfaction. But one factor that especially affects patient satisfaction is patient wait times. ActiveTRACK is proven to increase patient satisfaction by reducing both registration and clinical patient wait times. In fact, ActiveTRACK reduced patient wait times by 75% at an acute care facility in the Chicago Suburbs.

Resolution – Reduce Paper Use and Costs

Our digital transformation solutions greatly reduce paper use and costs. For example, ActiveXCHANGE, our digital order management solution, eliminated 1.3 million pages per year at Advocate Illinois Masonic Medical Center.

There are many cost benefits of electronic healthcare forms as well. With ActiveFORMS, there is no need to pre-print and store forms or waste money destroying old pre-printed versions that can no longer be used due to new updates. Instead, forms are instantly and electronically delivered wherever a patient presents and can be printed on-demand if a physical copy is necessary. And if not, you can go paperless with electronic signature.

Resolution – Perform a Health Plan Audit

An annual health plan audit can help you maintain compliance with payor contracts and ensure your front desk staff are prepared to collect the appropriate co-pay or deductible from each patient. If you’re not already, resolve to conduct a health plan audit at least every year.

What are YOUR New Year’s resolutions for your revenue cycle?

Have you set New Year’s resolutions for your revenue cycle?

 

What are your New Year’s resolutions for your revenue cycle? Chances are, one or more of our ActiveWARE products can help. Contact us today to learn more… and have a Happy New Year!


By Stephanie Salmich

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

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Press Release

HealthWare Systems Launches Updated Website

FOR IMMEDIATE RELEASE:  December 11, 2019

Elgin, IL:  HealthWare Systems has redesigned and updated its website to create a more user-friendly and informative experience for its visitors.

The new website went live on October 8, 2019. Changes to the website include brand new and updated content as well as simplified navigation. However, the URL remains the same:  www.healthwaresystems.com.

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

 

The site’s new “Resources” tab on the navigation bar will be especially beneficial to visitors. This drop-down list links to a new “FAQ” page and a “Product Sheets” page that provides brief summaries of each HealthWare solution in PDF form.

Additionally, the webpage for each solution features more detailed material and has been updated to reflect new product information and applications.

“We’ve been looking forward to launching our redesigned website for some time and are extremely pleased with the result,” stated Steve Gruner, CEO and Founder of HealthWare Systems. “Both new and regular visitors to the site will benefit from the changes and I’m excited to share our new ‘Core Values’ page, which will provide insight into who we are as an organization and the ideas that guide us as we work to serve patients, physicians, and health facilities.”

To learn more, visit www.healthwaresystems.com where you can sign up to receive emails about new product releases, product updates, educational write-ups, and other company news.



About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

Contact Information:

Name:  Stephanie Salmich
Organization:  HealthWare Systems
Address:  2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone:  (847) 649-5100

Increase patient volume with a patient tracking system.

Increase Patient Volume with a Patient Tracking System

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HealthWare Systems Blog

Increase Patient Volume with a Patient Tracking System

Posted on Monday, October 28, 2019

A patient tracking system offers numerous benefits that can help you increase patient volume, serve more patients, and generate more revenue. HealthWare’s patient tracking system, ActiveTRACK, is proven to do just that.

Increase patient volume with a patient tracking system.

ActiveTRACK can increase patient volume and revenue while improving patient access to care.


Here are just a few ways our patient tracking system can increase patient volume:



Provides Real-Time Data

ActiveTRACK monitors patient arrival, registration, patient wait times, and clinical transitions to detect bottlenecks in real-time. This enables facilities to proactively adjust resources and staffing needs – rather than waiting until an end-of-shift report or patient complaint to react to issues that may be limiting the number of patients who can be seen.

ActiveTRACK also quickly identifies no-shows so that the facility can call these patients as soon as possible to try to get them in the same day or to reschedule.

Improves Patient Throughput

Facilities that are equipped to address bottlenecks in real-time operate more efficiently and greatly improve patient throughput.

In addition to finding bottlenecks, ActiveTRACK improves patient throughput by lowering patient wait times and registration wait times. In fact, it reduced wait times by 75% at an acute care facility in the Chicago Suburbs.

Our patient tracking system also notifies porters, clinicians, and staff regarding patient status and needs and can link the valet service to the discharge process. This ensures patients are not sitting around waiting for their vehicles, but that their vehicles are waiting and ready to go as soon as they are – vastly improving the discharge process and making a bed available for another patient much sooner.

Detects Scheduling Deficiencies

An acute care facility in the Chicago Suburbs used data produced by ActiveTRACK to significantly improve scheduling in the CT Department. ActiveTRACK showed that the average exam without contrast took 7.5 minutes and the average exam with contrast took 20 minutes. Yet, when scheduling these appointments, the facility allotted 15-30 minutes per exam.

Reducing the time allocated to each exam gives the facility the opportunity to schedule and perform 2-4 more exams per day. This equates to an increase of $1.9 to 3.7 million in potential revenue per year.

For more information, you can read the full case study here.


Implementing a patient tracking system can help you increase the number of patients you are able to serve, improving patient access to care and creating more revenue opportunities.

Download our Product Sheet to learn more about how ActiveTRACK can increase patient volume at your facility.


By Stephanie Salmich

Physicians hold a thumbs up sign for solutions that can streamline prior authorizations.

Streamline Prior Authorizations with a Pre-Arrival Workflow Solution

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HealthWare Systems Blog

Streamline Prior Authorizations with a Pre-Arrival Workflow Solution

Posted on Monday, July 1, 2019

The results of a recent survey conducted by the American Medical Association illustrate the importance of solutions that can streamline prior authorizations.


The 2018 AMA Prior Authorization Physician Survey found the following:

  • 91% The percentage of physicians who say the prior authorization process postpones patients’ access to necessary care.
  • 28% The percentage of physicians who say the prior authorization process has resulted in a serious adverse event for their patients (e.g., “death, hospitalization, disability/permanent bodily damage, or other life-threatening event”).
  • 86% The percentage of physicians who describe prior authorization burdens as high or extremely high.
  • Almost 2 Business Days (14.9 hours) The average length of physician/staff time that is devoted to prior authorization requirements per physician per week.
  • 36% The percentage of physicians who have employees who work solely on prior authorization tasks.

Clearly, health systems face many challenges related to preauthorization.  Patient safety is compromised when care is delayed.  Patient and physician satisfaction are at risk as patients endure frustrating waits for treatment and physicians deal with administrative duties that disengage them from their medical work.

And not only can each prior authorization be costly, but excess costs are also incurred in the forms of extra clerical staff and rework when prior authorizations are denied and must be resubmitted.


According to CAQH CORE,