A patient tracking system will improve the healthcare employee experience.

Improve the Healthcare Employee Experience with a Patient Tracking System

| No Comments

HealthWare Systems Blog

Improve the Healthcare Employee Experience with a Patient Tracking System

Posted on Friday, November 15, 2019

Patient tracking systems are known for improving the patient experience… But did you know HealthWare’s patient tracking system, ActiveTRACK, can also improve the healthcare employee experience?

ActiveTRACK captures data in real-time. Its real-time dashboards improve the healthcare employee experience in the following ways:

Better Resource Allocation

Access to actionable, real-time data enables supervisors to proactively manage resources and staff based on actual patient flow. Workloads can be better balanced so that one group or individual is not needlessly or disproportionately overwhelmed, which can greatly reduce workplace stress.

Holds Everyone Accountable

ActiveTRACK monitors productivity, creating the opportunity to reward or recognize high achievers. It also allows managers to identify low performers and ensure that every employee pulls his/her weight.

It’s very frustrating for a team when one member brings the rest down. Without a tool like ActiveTRACK it’s hard for managers to hold everyone to the same productivity standard. With ActiveTRACK, managers can put low performers on a work improvement plan and improve team engagement.

Correctly Determines Responsibility

Management can also immediately and accurately pinpoint where any bottlenecks in patient throughput occur thanks to ActiveTRACK’s real-time data.

An acute care facility in the Chicago Suburbs used ActiveTRACK for this purpose, and discovered that patient delays had been incorrectly attributed to its Registration Department. Data from ActiveTRACK revealed that patients were actually being held up in other areas. (You can read the full case study here.)

When healthcare employees are mistakenly blamed for workflow issues, they will feel irritated at best and unjustly treated at worst. A patient tracking system can bring your healthcare employees the relief and security of knowing their good work will be properly credited to them and won’t go unnoticed.

You may also be interested in: “3 Healthcare Solutions for Improving Employee Satisfaction, Engagement, & Retention

Improves Communication & Patient Visibility

In addition to real-time data, ActiveTRACK also delivers real-time communication among departments. And, patient status is visible to all departments across the enterprise. This eliminates calls between clinical areas, to greatly improve the healthcare employee experience.

A patient tracking system will improve the healthcare employee experience.

You can improve the healthcare employee experience by providing the tools and resources healthcare employees need to do their jobs well.


Annette Franz (customer experience thought leader and founder/CEO of CX Journey Inc.) says when she interviews employees, “some of the biggest pain points of their experiences are most often about their inability to do a good job”:

“At the heart of it all, employees want to do their jobs and do them well. Unfortunately, they can’t if they aren’t provided with the tools, processes, and resources needed to do that.”

ActiveTRACK is the tool healthcare employees need to do their jobs well. And when healthcare employees are happy and engaged, so are patients!

Download our Product Sheet to learn more about how ActiveTRACK can improve the healthcare employee experience at your facility.


By Stephanie Salmich

Increase patient volume with a patient tracking system.

Increase Patient Volume with a Patient Tracking System

| No Comments

HealthWare Systems Blog

Increase Patient Volume with a Patient Tracking System

Posted on Monday, October 28, 2019

A patient tracking system offers numerous benefits that can help you increase patient volume, serve more patients, and generate more revenue. HealthWare’s patient tracking system, ActiveTRACK, is proven to do just that.

Increase patient volume with a patient tracking system.

ActiveTRACK can increase patient volume and revenue while improving patient access to care.

 


Here are just a few ways our patient tracking system can increase patient volume:



Provides Real-Time Data

ActiveTRACK monitors patient arrival, registration, patient wait times, and clinical transitions to detect bottlenecks in real-time. This enables facilities to proactively adjust resources and staffing needs – rather than waiting until an end-of-shift report or patient complaint to react to issues that may be limiting the number of patients who can be seen.

ActiveTRACK also quickly identifies no-shows so that the facility can call these patients as soon as possible to try to get them in the same day or to reschedule.

Improves Patient Throughput

Facilities that are equipped to address bottlenecks in real-time operate more efficiently and greatly improve patient throughput.

In addition to finding bottlenecks, ActiveTRACK improves patient throughput by lowering patient wait times and registration wait times. In fact, it reduced wait times by 75% at an acute care facility in the Chicago Suburbs.

Our patient tracking system also notifies porters, clinicians, and staff regarding patient status and needs and can link the valet service to the discharge process. This ensures patients are not sitting around waiting for their vehicles, but that their vehicles are waiting and ready to go as soon as they are – vastly improving the discharge process and making a bed available for another patient much sooner.

Detects Scheduling Deficiencies

An acute care facility in the Chicago Suburbs used data produced by ActiveTRACK to significantly improve scheduling in the CT Department. ActiveTRACK showed that the average exam without contrast took 7.5 minutes and the average exam with contrast took 20 minutes. Yet, when scheduling these appointments, the facility allotted 15-30 minutes per exam.

Reducing the time allocated to each exam gives the facility the opportunity to schedule and perform 2-4 more exams per day. This equates to an increase of $1.9 to 3.7 million in potential revenue per year.

For more information, you can read the full case study here.


Implementing a patient tracking system can help you increase the number of patients you are able to serve, improving patient access to care and creating more revenue opportunities.

Download our Product Sheet to learn more about how ActiveTRACK can increase patient volume at your facility.


By Stephanie Salmich

Take proactive steps toward increasing preventive screenings for men!

Increasing Preventive Screenings for Men at Your Facility

| No Comments

HealthWare Systems Blog

Increasing Preventive Screenings for Men at Your Facility

Posted on Thursday, November 1, 2018

Increasing preventive screenings for men at your facility can save patients’ lives.  “Movember” is the perfect time to start working toward this goal.


Consider these ideas for increasing preventive screenings for men at your facility:

 

Educate your patients.  Patients may be unclear on the correct or most-up-to-date recommendations for preventive screenings and may not realize when it is time for them to start discussing these topics with their doctor.  Make sure your clinicians initiate the conversation when patients reach the proper age to begin making decisions about testing in case patients forget.

 

Improve patient engagement with preventive health by utilizing social media in healthcare.  Share preventive health tips, educational materials, and powerful statistics demonstrating the importance of early detection of male health issues.

(Check out our previous blog for more information on male patient engagement.)

 

Ensure patients are aware that most health plans are required to cover the cost of many preventive screenings (when performed by an in-network provider).  Highlight the fact that most plans cannot charge a copayment or coinsurance for these services even if the patient has not met his yearly deductible yet.  Instruct patients to check with their insurance company.  Additionally, help patients find out if they qualify for financial assistance and facilitate the application process for them.

 

Use their time in the waiting room as an opportunity to reach your patients.  For example, print educational materials on the back of wayfinding maps.  If you use a lobby display screen or patient notification board, feature male preventive health facts periodically throughout your rotation of announcements.  Or, incorporate moustaches into the backdrop of your screen to draw more attention to Movember and male health issues.

(Read here how one acute care facility used ActiveTRACK to promote customizable messages to patients in their waiting area.)

 

Accommodate your patients.  Allow for evening and weekend appointments.  Besides providing interpreters and educational materials in various languages, train staff to understand how culture affects health and healthcare decisions.  Don’t let inconvenience or cultural barriers stand in the way of accessing preventive health care.

 

Talk to female patients about preventive screenings for men.  Women make approximately 80% of household healthcare decisions.  Since women can have such a large impact on male health, clinicians may want to bring up the topic when meeting with female patients.  This could trigger a reminder for female patients to schedule appointments for their loved ones, or simply provide them with pertinent preventive health information to pass on to the men in their lives.

 

Start the Movember Healthcare Challenge at your facility.  Compete against others in your industry to raise money to improve male health through the Movember Foundation.  Raise awareness by growing a (or wearing a fake) moustache!  Use the hashtag #Movember when you share the pictures on social media.

(You can also find ideas for promoting other health observances throughout the year here, and a detailed calendar of this year’s health observances and recognition days here.)

 

Most of the above ideas can be implemented all year long!  Increasing preventive screenings for men is an important goal to strive toward and November is a great time to start.

Take proactive steps toward increasing preventive screenings for men!


By Stephanie Salmich

Managing high patient volume is possible with the right healthcare technology solutions.

Managing High Patient Volume in the Month of December

| No Comments

HealthWare Systems Blog

Managing High Patient Volume in the Month of December

Posted on Wednesday, December 07, 2016

“It’s the most wonderful – make that, busiest – time of the year!”

Much like the holiday season, the 4th Quarter (and especially the month of December) can be a stressful time for hospitals.  By this point, many patients have met their deductibles and may have money saved in their FSAs that must be used by the end of the year.  The desire to maximize their healthcare finances, combined with the extra days off from work and school, makes this the opportune time for patients to schedule elective procedures and check off other items on their medical to-do lists.  Plus, the flu season and changing weather typically lead to an influx of sick patients as well.

Although hospitals are aware of these realities, many still feel underprepared when December strikes.  And while an increase in patients might imply an increase in revenue, hospitals still must handle the logistics of managing high patient volume while respecting their capacity limits.  When a hospital is underprepared, an overflow of patients and the disorder that comes with it can be detrimental to the patient experience, lowering patient satisfaction and even posing a risk to patient safety.

Fortunately, you can prepare your facility for the hustle and bustle of 4th Quarter.  Here are some suggestions to help you better manage the excess number of patients your facility is sure to be experiencing right now:

Implement a Patient Tracking System

You can significantly improve patient throughput with a patient tracking system.  Implementing a solution like this can make a huge impact in lowering your patient wait times, improving hospital efficiency and allowing your staff to serve more patients.

Managing high patient volume is more feasible when you have a patient tracking system in place that monitors each patient’s status in real-time and enables management to oversee throughput across multiple areas from a central location.

HealthWare’s patient tracking system can also project the level of staffing a facility may need.  Knowing these metrics can help you prevent the burnout that many doctors feel when overbooked, meaning greater employee satisfaction and less stress-induced turnover.

Managing high patient volume is possible with the right healthcare technology solutions.

Managing high patient volume is possible with the right healthcare technology solutions.

Prevent Errors with Deficiency Management Tools

Sure, more patients might mean more revenue.  But if your registrars are rushing to register patients, failing to collect all required information or recording errors that ultimately lead to reimbursement denials, how much extra revenue are you really taking in?

You can automate this process with patient registration software that monitors each registration for accuracy and enforces specific data and documentation requirements according to government and payer-specific rules.  You can further control deficiencies with a deficiency management solution that flags and routes mistakes to staff for correction before they can snowball into greater issues, rework, or payment delays and denials down the road.

Automate Workflow

In addition to those mentioned above, there are many other healthcare solutions that can help you automate the registration process and assist you in improving hospital efficiency.  For instance, an electronic forms solution can automate the selection and generation of forms for every situation, wherever a patient presents.  Forms automation can pre-populate patient demographic data on every form, so that staff members don’t have to write this information by hand.  And a physician order management system can streamline the collection of documentation electronically, allowing you to immediately review orders for accuracy and easily route documents to their appropriate departments without worrying that lost or incomplete orders will hold up patient throughput.

Many hospitals’ attempts at managing high patient volume involve scheduling extra staff to help meet the demands of this busy time of year.  Yes, you may need to adjust your scheduling during December, but you can cut down on these costs by lessening internal workloads when you automate former manual processes; for example, you can read here how one hospital used the above healthcare solutions to avoid the need to increase FTEs even while growing its surgery department by 20 percent.


The December patient upsurge is an issue your facility can expect to face this time every year.  If you haven’t yet implemented healthcare solutions for managing high patient volume, now is the time to make those changes.  Don’t wait to react until your busy season hits again next year.  Be proactive and get these systems in place as soon as possible so that they can benefit you the whole year through, and you will confidently enter the 4th Quarter in 2017 and every year thereafter.


By Stephanie Salmich