A remote worker smiles as she enjoys the benefits of remote work solutions that enable healthcare staff to work from home.

11 Reasons to Enable Healthcare Staff to Work from Home

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HealthWare Systems Blog

11 Reasons to Enable Healthcare Staff to Work from Home

Posted on Wednesday, April 15, 2020

Not all healthcare employees need to be on site to complete their work. When you enable healthcare staff to work from home, your employees, organization, and community will benefit!

A remote worker smiles as she enjoys the benefits of remote work solutions that enable healthcare staff to work from home.

Everyone benefits when you implement remote work solutions that enable healthcare staff to work from home.


Here are 11 reasons why you should implement solutions that enable healthcare staff to work from home:


1.) Limit the number of people on sitethe COVID-19 crisis has caused numerous organizations to reassess how many employees are actually necessary to keep on site. Moving workers off site now will help protect patients and employees from the current coronavirus; and, it will establish a more proactive approach for any future public health emergencies by ensuring staff who can work from home are already set up to do so when another new disease strikes.

2.) Maintain HIPAA-compliancethe healthcare industry has been reluctant to offer remote work opportunities due to concerns over PHI security. HealthWare’s remote work solutions enable healthcare staff to work from home by providing controlled access to PHI, encryption of all information at all times, complete audit trails, and full transparency for management.

3.) Increase productivity many studies demonstrate the positive effects of working from home on productivity. For example, a Stanford paper reported a 13% performance increase when employees switched to remote work and Airtasker’s survey of 1,004 full-time employees found that on average, remote workers put in 1.4 more days of work each month (16.8 more days each year) than those working in an office. Plus, remote work has the potential to facilitate a more flexible schedule, so many remote workers can choose to accomplish some of their work outside of the typical “9 to 5” business hours if they feel more motivated in the early morning or late at night, with the result of producing higher quality work. (Our remote work solutions provide management with productivity monitoring for real-time oversight, so you can really be certain your remote workers are delivering.)

4.) Expand your pool of job applicantsif your employees can work from home, you aren’t limited to hiring workers who live within commuting distance of your facilities.

5.) Recruit top talentin addition to more potential candidates, you’ll also attract the best contenders. According to Indeed’s 2018 survey, an organization’s remote work policy is an important factor for 47% of employees in their job search and 40% would even consider taking a pay cut if it meant they could work from home. And if you can offer a work from home incentive, you’ll especially appeal to Gen Z and Millennial healthcare employees who have joined or are entering the workforce at a time when remote work opportunities are increasingly common.

6.) Reduce your footprintcommuting and company offices are major contributors to greenhouse gas emissions. Moving some of your healthcare staff off site will make a significantly positive environmental impact. These remote workers’ homes will double as their office space and they will travel fewer miles, use less gas and oil, and reduce their contributions to air pollution.

7.) Keep workers healthyworking remotely means your teams won’t be exposed to workplace (or public transportation) germs. This is especially enticing for employees who work in the healthcare field and would otherwise be vulnerable to germs from both colleagues and ailing patients. And on top of the physical health advantages, remote workers experience mental health benefits related to stress (e.g. no commute/traffic, more free time, better work/life balance). Physically and mentally healthy employees can better concentrate to produce superior work.

8.) Decrease sick days and absencesemployees are not only less vulnerable to getting sick in the first place when they work remotely, but they’re also more apt to work through a mild cold or sickness if they can do so in the comfort of their own home. In fact, the reason some employees may choose to call in when sick is not because they don’t feel up to working, but simply to avoid spreading the illness to their coworkers – a concern that remote workers don’t have to worry about!

9.) Improve employee satisfaction and retentionemployees who enjoy the perks of remote work will be more satisfied, more loyal to your organization, and less inclined to leave their positions.

10.) Save moneycost savings come in the form of less office space/equipment/supplies, reduced turnover, fewer absences, increased productivity, and recruitment of better talent, to name just a few areas in which you’ll see major returns on investment. (We estimate savings of $10,000 per year per worker when you employ our remote work solutions.)

11.) Remote work is the futurebetween 2005 and 2017, remote work increased by 159% in the United States. A recent study projects that 73% of all teams will include remote workers by 2028.

The time has come to embrace work from home solutions in order to remain competitive in the eyes of prospective employees – you simply can’t afford to resist this inevitable change to the workforce.

Remote Work Solutions for Healthcare


Which parts of your operation would you move off site if you could? HealthWare Systems can analyze your paper and fax-based workflows and offer alternative solutions that enable healthcare staff to work from home in a HIPAA-compliant, secure environment.

Schedule a phone consultation and we’ll help you determine how you can enable healthcare staff to work from home, and which departments to target, so you can start reaping the benefits listed above as soon as possible.


By Stephanie Salmich

Creating a culture of patient advocacy: A healthcare employee holds a patient’s hand.

4 Ways to Build a Culture of Patient Advocacy at Your Facility

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HealthWare Systems Blog

4 Ways to Build a Culture of Patient Advocacy at Your Facility

Posted on Wednesday, February 6, 2019

How can a healthcare facility practice patient advocacy?  Of course, patient advocates offer wonderful support to patients. But providers can create a larger culture of patient advocacy at their facility as well by tackling a few key areas.

Here are 4 ways hospitals can support their patients and build a culture of patient advocacy:


1.) Address The Social Determinants of Health

Creating a culture of patient advocacy: A healthcare employee holds a patient’s hand.

Create a culture of patient advocacy with Patient-First Technology like ActiveASSIST.

The American College of Physicians states that addressing the social determinants of health “is a critical step forward in solidifying physicians’ roles as advocates for patients.”  You can supply your physicians with screening tools and training to help them identify patients’ social needs and how these may be affecting their health.

Additionally, your organization can do its part in addressing the social determinants of health in your community.  For example, you may be able to reduce patient malnutrition, ease patient transportation needs, or assist with patient housing needs.

Supporting your patients’ social needs is an incredible form of patient advocacy.  It can also lead to better health outcomes and lower healthcare costs for your facility.

2.) Offer Financial Assistance Screening

A lot of patients don’t realize that financial assistance may be available to them. Many hospitals have changed their financial assistance policies to include not only the uninsured, but the underinsured as well.

Notifying patients of which programs they could qualify for demonstrates a great deal of patient advocacy.  What really goes above and beyond, though, is facilitating the entire financial assistance process on behalf of your patients!

Technology like HealthWare SystemsActiveASSIST and Facilitator can both identify programs applicable to specific patients AND manage the financial assistance workflow.

By exhausting all other payment options first, you also ensure the provider is payer of last resort.

3.)  Alleviate Stressors Surrounding Costs and Payment

Larger-than-expected or difficult-to-decipher medical bills, as well as health insurance confusion, are major sources of frustration for patients.  They can also result in unpaid medical bills and medical debt, or cause patients to forgo some health services altogether.

Reducing patient uncertainty concerning the financial aspects of their care would help you foster a culture of patient advocacy.  Ensuring patients are financially cleared before arrival, generating estimates and identifying potential out-of-pocket costs, and setting up payment plans are all ways you can assist patients in this area.

4.) Provide Patient Education

February is National Wise Health Care Consumer Month!

What a perfect time to share educational materials and classes related to health insurance and financial assistance with your patients.  Perhaps the best way to advocate for your patients is to help them develop the skills they need to advocate for themselves!


Each of these areas provides you with excellent opportunities for patient advocacy.  Plus, there is a bonus: supporting any of these endeavors can ultimately improve your bottom line as well.

Practicing patient advocacy will help you support your patients, improve the patient experience, and offers financial benefits for all parties involved.  Developing a culture of patient advocacy can truly pay dividends.


By Stephanie Salmich

A doctor and patients smile behind the blog’s title: ADDRESS PATIENT TRANSPORTATION NEEDS TO CREATE BETTER HEALTH OUTCOMES.

Address Patient Transportation Needs to Create Better Health Outcomes

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HealthWare Systems Blog

Address Patient Transportation Needs to Create Better Health Outcomes

Posted on Wednesday, April 18, 2018

Patient transportation needs can critically affect access to care and health outcomes; approximately 3.6 million Americans miss or postpone medical care due to transportation issues.

Improved access to transportation benefits patients, health facilities, and communities.  Health systems that address patient transportation needs are advocates for their patients, produce better health outcomes, lower readmission rates, reduce no-show appointments, and improve the general health of the community.

Efforts should begin with screening patients to determine their need/eligibility for transportation or other financial assistance.


Here are some specific ways your facility can then help those patients and create better health outcomes:


A doctor and patients smile behind the blog’s title: ADDRESS PATIENT TRANSPORTATION NEEDS TO CREATE BETTER HEALTH OUTCOMES.

Educate Patients About Transportation Options


Compile a resource list of patient transportation options available in your area.  For example, many senior centers and churches provide free or low-cost transportation and Pace offers a “Call-n-Ride” service in the Chicago suburbs for as little as $2.00.  What affordable local transportation options could you suggest to your patients?

Promote patient transportation options through flyers, posters, or digital signage at your facility.  If you use a lobby display screen or patient notification board, include notices for patient transportation options that appear throughout your rotation of announcements.

Assign staff members to address patients’ needs, one-on-one.  These employees can help patients determine which transportation assistance programs they may be eligible for (e.g. Medicaid non-emergency medical transportation (NEMT), the American Cancer Society’s Road to Recovery program), help them apply or sign up for assistance, and help them understand their existing benefits or coverage (e.g. how ambulance transportation may or may not be covered under Medicare).

Promote patient transportation options through your hospital’s social media accounts.

Create New Patient Transportation Options


Institute a driver volunteer program to provide rides to eligible patients, as Grace Cottage Family Health & Hospital and Green Mountain RSVP have done.

Start a hospital van service, like the one Taylor Regional Hospital created to deliver prescriptions and bring patients to and from the hospital.

Partner with an on-demand transportation service, like Maryland Health System has with Uber and Denver Health has with Lyft, to offer free or discounted transportation to qualifying patients.

Provide shuttle, bus, or taxi travel vouchers.  Create an incentive program for eligible patients who keep their appointments.

Participate in local government and community planning projects.  The American Hospital Association suggests hospital representatives “participate in local or regional transportation planning initiatives and educate decision-makers about how health can be affected by transportation” to encourage the development of new patient transportation options (such as more walkable routes, bike lanes, bike-sharing programs, bus or shuttle services, etc.).

Alleviate Patient Transportation Needs by Bringing Care to the Patients


Invest in a mobile health center, as Calvert Health System has; the Calvert Health System Mobile Health Center brings primary and preventive health services to patients by visiting churches and community centers.

Create a prescription delivery or mail service, or provide pharmacy services on site to cut travel for patients, as the American Hospital Association advises here (p. 12).

Provide more telehealth opportunities and encourage use of the patient portal for minor questions.


Make a commitment to address patient transportation needs using the suggestions above, and your patients, community, and facility will all enjoy the benefits of better health outcomes.

You can read in further detail how the health systems mentioned above (Grace Cottage, Taylor Regional, Denver Health, and Calvert Health) address patient transportation needs in the case studies provided by the American Hospital Association.


By Stephanie Salmich

A doctor holds a tablet showing healthy food images representing the blog topic – reduce patient malnutrition.

Taking Steps to Reduce Patient Malnutrition is Critical to Health Outcomes

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HealthWare Systems Blog

Taking Steps to Reduce Patient Malnutrition is Critical to Health Outcomes

Posted on Wednesday, March 7, 2018

When we look at the statistics, the importance of taking steps to reduce patient malnutrition becomes clear.  A study of 818 inpatients published in Clinical Nutrition found that up to one third were malnourished, resulting in “poor hospitalization outcomes” such as increased mortality rates and higher costs of care.

Indeed, according to an article published in the Journal of the Academy of Nutrition and Dietetics:

“Malnutrition is associated with many adverse outcomes, including an increased risk of pressure ulcers and impaired wound healing, immune suppression and increased infection rate, muscle wasting and functional loss increasing the risk of falls, longer length of hospital stay, higher readmission rates, higher treatment costs, and increased mortality.”

The authors of the article point out that malnutrition is often overlooked, despite its dire consequences and the startling number of patients who suffer from it.  Per research cited in the article, it is estimated that in developed countries at least one third of patients are malnourished to some degree at the point of admission; during their hospital stay, the nutrition of about two thirds of these patients will worsen if untreated; and about one third of patients who are not malnourished when admitted may become malnourished during their stay.

Fortunately, hospitals can prevent many of the negative effects of malnutrition.  The authors of the article in the Journal of the Academy of Nutrition and Dietetics suggest healthcare facilities apply the following six principles to nutrition care in order to reduce patient malnutrition:

Reduce Patient Malnutrition


1 – “Create an institutional culture where all stakeholders value nutrition” – Administrators and all healthcare professionals (doctors, nurses, physician assistants, pharmacists, dieticians, etc.) must collaborate.

2 – “Redefine clinicians’ roles to include nutrition care” – Provide clinicians with nutrition training and continuing education.

3 – “Recognize and diagnose all malnourished patients and those at risk” – Every hospitalized patient should be screened according to a standardized procedure.

4 – “Rapidly implement comprehensive nutrition interventions and continued monitoring” – Immediate nutrition interventions must be a high priority; consumption must be monitored and adjusted as necessary.

5 – “Communicate nutrition care plans” – Ensure patients’ nutrition care plans are updated in the EHR and all healthcare professionals are informed.

6 – “Develop a comprehensive discharge nutrition care and education plan” – Communicate the nutrition care plan to the patient and caregivers, provide them with nutrition education, and follow up to check adherence to the plan.


A doctor holds a tablet showing healthy food images representing the blog topic – reduce patient malnutrition.

Reduce patient malnutrition to improve health outcomes.

A piece featured on the Hospitals & Health Networks website proposes that “before implementing interventions, a hospital must first visualize food as medicine to realize the impact that food can make in the community.”  This article provides many ideas for hospitals looking to serve their communities and reduce patient malnutrition (such as establishing on-site gardens, healthy cooking classes, food pantries, and food pharmacies).

March is National Nutrition Month®, an education and information campaign created by the Academy of Nutrition and Dietetics.  This is the perfect time to start implementing the above principles at your facility and take steps to reduce patient malnutrition.  You can also promote healthy eating habits for your employees and patients using the tools the Academy of Nutrition and Dietetics provides here.

Don’t forget to recognize the RDNs who serve and advance the health of your community by celebrating Registered Dietitian Nutritionist Day (the second Wednesday in March) as well!


You can also find ideas for promoting other health observances throughout the year here, a detailed calendar of this year’s health observances and recognition days here, and information on the other social determinants of health here.


By Stephanie Salmich

A pharmacist fills prescriptions: Improving interoperability in healthcare can help prevent adverse drug events that affect public health and patient safety.

Interoperability in Healthcare and Its Effect on Patient Safety and Public Health

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HealthWare Systems Blog

Interoperability in Healthcare and Its Effect on Patient Safety and Public Health

Posted on Wednesday, December 13, 2017

Interoperability in healthcare is becoming increasingly important to the patient experience, public health, and patient safety.  Patients should be able to trust that when they see multiple providers at various doctors’ offices, hospitals, pharmacies, labs and imaging facilities, and other locations, their health information is protected, accessible, and actionable.

Yet, research posted by the Office of the National Coordinator for Health Information Technology (ONC) found that only 26% of hospitals successfully conduct all 4 core domains (electronically sending, receiving, finding, and integrating/using key clinical information) of interoperability in healthcare.

Improving this percentage is absolutely vital to patient safety and public health.  Consider how these two categories of patient safety are affected by inadequate levels of interoperability in healthcare:

Individual Patient Safety


According to the ONC’s study, only 46% of hospitals had required patient information from outside providers or sources available electronically at the point of care and only 18% reported that their providers “often” used electronically received patient health information from outside sources when treating their patients.

Tragically, treating a patient without all necessary medical information can result in adverse drug events due to inaccurate medication reconciliation, preventable pain and suffering, life-threatening medical errors, and even death.

A pharmacist fills prescriptions: Improving interoperability in healthcare can help prevent adverse drug events that affect public health and patient safety.

Improving interoperability in healthcare can help prevent adverse drug events that affect patient safety.

At the very least, delays in access to relevant health data mean delays in treatment and extra discomfort, pain, or worry for patients and their family members as they wait.

Public Health & Safety


Public health reporting is critical for preventing/containing outbreaks of disease, preparing for health emergencies, investigating population health trends, educating communities, promoting healthy lifestyles, and informing and monitoring health policies.  Public health reporting, to local, state, and federal organizations like the CDC, is also hindered by poor interoperability in healthcare.

The ONC explains in an Issue Brief that for public health reporting:

“The goal is to move to seamless, real-time or near-real-time bidirectional exchange of data . . . This allows for the most complete and up-to-date record possible.” (p. 4)

The accuracy of public health reporting, and the strength of the health policies created from it, can only be as sound as a system’s interoperability capabilities will allow.

Fortunately, there is technology that can greatly improve individual patient safety and public health by creating true interoperability in healthcare and seamlessly integrating with healthcare IT systems.

This is an ethical issue – if we want to protect the public and patient safety, we must make interoperability in healthcare a top priority.


By Stephanie Salmich

GO GREEN and lower hospital costs.

Go Green to Reduce Hospital Waste & Lower Hospital Costs (Part 2 of 2)

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HealthWare Systems Blog

Go Green to Reduce Hospital Waste & Lower Hospital Costs (Part 2 of 2)

Posted on Wednesday, August 16, 2017

Last week we discussed the effects of staff education on helping you reduce hospital waste and lower hospital costs. Below are two more strategies to help you achieve these goals.

“Green” Supplies

GO GREEN and lower hospital costs.

“Green” supplies can lower hospital costs in the long run.

Many hospitals have increased their use of disposable medical supplies that hamper hospital and environmental sustainability efforts.  Health facilities can be drawn to single-use items that seem more convenient and cheaper upfront, but may cost more than “greener,” reusable items in the long run.

Practice Greenhealth’s Cost of Ownership Calculator can help you compare products and choose those with the lowest costs and smallest environmental impact.  This tool looks beyond the price tag of an item to examine every cost a hospital will incur during the “acquisition, use, maintenance, and disposal” of the product over its lifetime.

There are some items that you cannot avoid purchasing in disposable form, due to patient safety concerns and health regulations.  But where possible, reprocessed equipment can reduce hospital waste and lower hospital costs.

Paperless Healthcare Solutions

Besides tossing disposable supplies, how much paper is your facility throwing out?  From completing registration paperwork and consent forms, to obtaining physician referrals and third party documents, hospitals are responsible for a great deal of paper consumption.  Fortunately, there are paperless healthcare solutions for managing each of these tasks:

1.)  You can automate patient registration by setting up a paperless registration system that is better for the environment and makes the registration process more accurate and efficient.

2.)  With an electronic healthcare forms library, there is no need to stockpile pre-printed forms that may go unused. Any form can be easily printed on-demand and updates to forms can be made electronically and in real-time, saving you from the cost and waste of destroying old versions that can no longer be used due to new revisions.  The need for blue cards and labels is also eliminated thanks to barcode automation.  Patients can even sign consent forms using electronic signature on electronic healthcare forms.

3.)  A physician order management system can help you electronically organize all incoming orders and referrals, regardless of source. Read here how one hospital reduced its paper usage by 1.3 million pages per year and eliminated 18,333 folders by going paperless with the solution ActiveXCHANGE.


Not only will these strategies help you reduce hospital waste and lower hospital costs, but they will also increase your appeal to today’s consumers and top job candidates who are attracted to organizations that practice corporate social responsibility.  Establishing environmentally-friendly policies and procedures is an excellent way to do your part in protecting our world while also ensuring the sustainability of your own facility.

Editor’s Note: This is Part 2 of a two-part blog series.


By Stephanie Salmich

GO GREEN to reduce hospital waste.

Go Green to Reduce Hospital Waste & Lower Hospital Costs (Part 1 of 2)

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HealthWare Systems Blog

Go Green to Reduce Hospital Waste & Lower Hospital Costs (Part 1 of 2)

Posted on Wednesday, August 9, 2017

There is a dire need to reduce hospital waste.  The U.S. healthcare industry is accountable for 8% of our country’s carbon dioxide emissions, according to a study featured in the Journal of the American Medical Association (JAMA), and estimates of its waste production are as high as 5.9 million tons of garbage each year.

Going green is not only good for the environment, but also for your healthcare facility’s bottom line.  Researchers at the University of Illinois Chicago project the healthcare industry could save more than $5.4 billion over five years and $15 billion over 10 years by adopting more sustainable practices.

Below is one strategy to consider to help your facility reduce hospital waste and lower hospital costs:


Staff Education

A recent study of surgeries performed at UCSF Medical Center, published in the Journal of Neurosurgery, found that a startling number of packaged surgical supplies were opened but ended up unused and then thrown out after surgery.  The researchers calculated that these wasted medical supplies could cost UCSF $2.9 million dollars a year, and that only accounts for the waste from one department.

GO GREEN to reduce hospital waste.

Providing price transparency for your medical staff can reduce hospital waste and lower hospital costs.

You can reduce hospital waste by ensuring your medical staff handle their supplies in the most cost-effective and environmentally-friendly way possible.

To help doctors better gauge their role in hospital spending, the authors of the UCSF study recommend providing them with feedback on the costs of their procedures compared to the costs of their peers’.  This can also motivate doctors to reach a higher level of performance at a lower cost than a colleague or the potential competition.

Additionally, they suggest assessing surgeons’ lists of requested instruments on their preference cards before their procedures, eliminating nonessential items, and advising which ones should only be opened as needed (rather than at the start of the procedure) so that they can be saved for future use if unopened.

Many physicians are unaware of the cost of their equipment, but once enlightened, they find ways to use less expensive tools to do the same job.  Canadian hospitals are seeing huge savings using this tactic.  According to the National Post, Toronto Western’s neurosurgeons decreased their spending on disposables by 30% and saved $750,000 in the time span of four months.

Providing price transparency for your medical staff can pay major dividends, and their economical approach to medical supply use offers the added benefits of lowering patients’ bills and enabling your facility to treat more patients as well.


In next week’s blog, we will offer two more strategies to help you reduce hospital waste and lower hospital costs.

Editor’s Note: This is Part 1 of a two-part blog series.


By Stephanie Salmich