ActiveASSIST: Integrating Presumptive Charity and Propensity to Pay Solutions
Posted on Tuesday, August 3, 2021
ActiveASSIST is fully integrated with presumptive charity and propensity to pay solutions to help identify candidates for financial assistance.
ActiveASSIST is fully integrated with presumptive charity and propensity to pay solutions to help identify financial counseling prospects and to guarantee that all patients are provided the same fair and level assessment during financial assistance screening.
What is ActiveASSIST?
ActiveASSIST is our real-time financial assistance screening and workflow management solution. Our solution is designed to:
Identify patients who may be candidates for financial assistance.
Find alternative funding sources for patient accounts.
Segment and prioritize patient accounts based on propensity to pay.
Provide payment collection options based on each patient’s situation.
How Does ActiveASSIST Utilize Presumptive Charity and Propensity to Pay Solutions?
Presumptive charity solutions determine the likelihood that a patient will qualify for financial assistance based on factors such as demographic data, household size, income, and charity approvals previously made by the hospital.
Propensity to pay solutions assess patients’ ability to pay, identifying which patients are likely to make a payment and which patients should be extended financial assistance options.
Combining these solutions with a basic questionnaire integrated into the (pre)registration process, ActiveASSIST can identify a likely financial assistance prospect and route the patient history, visit information, and electronic application forms to internal counselors or hospital-approved vendors for follow-up.
The following ActiveASSIST features enable you to more effectively manage your self-pay patient population and financial assistance workflow:
Quick Screens – Basic questionnaires combined with the presumptive charity result identify likely prospects for financial assistance early in the revenue cycle.
Plan Code Recommendations – Recommended plan codes are presented to the registrar according to business rule selection and prioritization based on the “payer of last resort.”
Calculation of Charitable Co-Pay
Full Assessments – Comprehensive patient interview captures detailed information in the facility, in the field, or at contracted vendor locations.
ActiveASSIST not only determines which patients are candidates for financial assistance, but also manages financial assistance workflow to ensure that patient accounts and financial assistance applications progress at an acceptable pace. ActiveASSIST can monitor and enforce specific documentation requirements for each financial assistance program and flag and assign deficiencies to associates for resolution.
The Benefits of Presumptive Charity and Propensity to Pay Solutions
Implementing financial assistance screening technology that integrates presumptive charity and propensity to pay solutions provides numerous benefits, including:
Removing guesswork from financial assistance and patient collections activities.
Streamlining financial assistance and patient collections decision-making.
Directing patient collection efforts toward those most likely and able to pay.
Contact us to learn more about how ActiveASSIST utilizes presumptive charity and propensity to pay solutions to help your patients obtain financial assistance and help you reduce uncompensated care; or, view a short demo here.
ActiveASSIST: Financial Assistance Screening for Rural Patients
Posted on Monday, May 17, 2021
Patients are now responsible for a larger portion of healthcare costs than ever before. Even those who have health coverage may be considered “underinsured” due to high cost-sharing plans that leave them with significant out-of-pocket expenses they often cannot afford to pay.
12.5% of U.S. adults ages 19 to 64 were uninsured.
43.4% of U.S. adults ages 19 to 64 were inadequately insured
(uninsured, underinsured based on out-of-pocket medical costs compared to income, or experienced a gap in coverage).
Rural patients are more likely to be uninsured than are non-rural patients.
The financial viability of rural healthcare facilities will depend on their ability to find alternative funding sources for the medical bills that their patients may not be able to pay.
ActiveASSIST: Financial Assistance Screening for Rural Patients
ActiveASSIST is HealthWare Systems’ financial assistance screening tool and workflow management solution. ActiveASSIST identifies potential funding sources for patient accounts prior to their date of service and ensures the provider is payer of last resort by exhausting all other options first.
ActiveASSIST streamlines and automates the financial assistance process by:
Utilizing business rules to determine which patients are most likely to qualify for charitable assistance.
Simultaneously pursuing multiple assistance programs for these patients.
Pre-populating patients’ application forms with their data.
Providing real-time updates, while monitoring progress and documentation requirements.
Tracking follow-up tasks and escalating accounts that are not advancing at an acceptable pace.
Implementing ActiveASSIST at your facility does not require you to hire additional employees – our solution is designed to enable your internal staff, on-site vendors, and/or off-site and field associates to manage your self-pay and underinsured patient population.
Improving healthcare access with financial assistance screening for rural patients.
ActiveASSIST aids staff with follow-up and counseling discussions, helping them provide compassionate, supportive guidance and providing payment collection options based on each patient’s situation.
Improving Healthcare Access for Rural Patients
Many rural patients face unique barriers to healthcare access, which may include living long distances from healthcare facilities and specialists, poverty, provider shortages, and rural hospital closures or service cutbacks – and each of these has been exacerbated by the COVID-19 pandemic.
As mentioned, rural patients are also more likely to be uninsured than are non-rural patients. Unfortunately, insufficient health coverage is a major barrier to healthcare access and can cause patients to delay or avoid medical care altogether.
With ActiveASSIST, you can both alleviate your patients’ financial burden and enhance the financial outlook of your own organization to ensure you remain open and can continue serving your patients and community.
Research reviewed by the CDC found that by “June 30, 2020, because of concerns about COVID-19, an estimated 41% of U.S. adults had delayed or avoided medical care including urgent or emergency care (12%) and routine care (32%).” Consequently, the Becker’s Clinical Leadership & Infection Control editorial team included “missed and delayed diagnoses” and “low vaccination coverage and disease resurgence” on its top ten list of patient safety issues for 2021.
Besides worry about the pandemic keeping patients away, other barriers to healthcare access include a lack of (or inadequate) health coverage.
Solutions: A patient outreach campaign can bring patients back for preventive health services and encourage them not to forgo urgent care when they need it. Patients may be confused about the guidelines for seeking medical care during a pandemic. Receiving clarification directly from your organization will reassure them of the importance of obtaining routine and emergency care for their own health and safety. You can find patient outreach messaging ideas here.
HealthWare Systems’ ActiveXCHANGE solution can be bundled with our messaging platform to add automated voice message (TTS), text, email, pagers, fax, and traditional mail to create a physician and patient outreach engine for alerts, reminders, requests for information, and post-acute care follow-up.
When it comes to your uninsured and underinsured patient population, you can improve their access to healthcare by finding alternative funding sources for their medical bills. ActiveASSIST is our financial assistance screening solution that identifies which charitable programs patients may qualify for and manages the application process for them. This patient advocacy tool helps remove financial obstacles to healthcare access.
Patient Safety Challenge:Potential Exposure to COVID-19
While it may not be in a patient’s best interest to evade medical care altogether due to COVID-19 fears, there is still a risk of exposure to the virus when visiting a health facility.
Solution: Most health systems are now enforcing visitor restrictions to limit the number of people on site at their facilities. But have you considered reducing the number of employees on site as well?
With fewer people on site, the risk of exposure to COVID-19 will be lower for both patients and healthcare employees. Patients will also be more willing to come in for medical care if they know every possible measure has been taken to limit their risk.
Healthcare organizations continue to experience problems electronically exchanging information both externally (between different health systems) and internally (between different units/departments). Individual patient safety, as well as public health, depends on a provider’s access to accurate and complete data for each patient.
Unfortunately, “patient matching in the EHR” and “fragmentation across care settings” were included on the ECRI Institute’s top ten list of patient safety concerns in 2020.
Solutions: Our integration capabilities can introduce universal master patient indexes across disparate systems. This makes it possible to link episodes of care and supporting documentation across fragmented systems. Our electronic forms solution, ActiveFORMS, protects patient safety by enhancing patient data accuracy. ActiveFORMS uses barcode automation to correctly match patients’ medical forms to their accounts and auto-populates patient data on forms to prevent human error from manual entry or illegibility issues from handwritten forms. It also improves clarity by converting raw data into easy-to-read reports and transforming legacy reports into user-friendly documents.
Providing a bi-directional gateway for consolidating information from any source (e.g. multiple scheduling systems, custom interfaces, HL7, FHIR, XML, web-based requisition systems, EHRs/EMRs, faxes, direct messaging, e-mail, hard copies, scanned documents/images, and verbal appointments).
Routing information through business rules and account matching to the appropriate destination (e.g. EMR, physician portals, document management systems, other third-party applications) in virtually any format.
HealthWare Systems specializes in integrating proprietary and third-party patient access technologies and connecting disparate health IT systems and EMRs/EHRs.
Many EMR frustrations and administrative burdens can be traced back to interoperability issues (e.g. sifting through an overwhelming abundance of low-quality data to find relevant information, spending more time with the computer than with the patient).
Intelligently managing information objects by using business rules to find and create actionable data, determining what to do with that information, and flagging errors and exceptions (e.g. detecting missing signatures or required forms/documentation) for resolution.
Handling incoming physician orders/third party documentation to greatly reduce physician complaints related to lost or incomplete orders.
ActiveXCHANGE also does not require referring physicians to change their behavior or learn new software.
Research reviewed by the CDC concluded that by “June 30, 2020, because of concerns about COVID-19, an estimated 41% of U.S. adults had delayed or avoided medical care including urgent or emergency care (12%) and routine care (32%).”
In its analysis of health claims clearinghouse records, HCCI determined that through “September 2020, childhood immunizations declined about 23% for the year compared to 2019.”
There are many short- and long-term consequences of a decline in preventive care.
As the CDC states, avoiding routine care may mean missed “opportunities for management of chronic conditions, receipt of routine vaccinations, or early detection of new conditions, which might worsen outcomes.” Fewer immunizations can lead to outbreaks of vaccine-preventable diseases. Children who skip check-ups miss out on social, emotional, and developmental screenings and abuse and neglect surveillance.
Additionally, many COVID-related factors are contributing to patients’ avoidance of preventive care, and each of these could be addressed by a patient outreach program as well.
Bring patients back for preventive care with a patient outreach strategy.
Delays in care could be in response to stay-at-home orders and/or temporary healthcare facility closures. Create a patient outreach plan that notifies patients of your facility’s hours of operation for routine care so that they know you are both open and encouraging regular visits. This will help reduce any uncertainty they have about when to seek care.
Patients might be worried about possible exposure to COVID-19 if they visit a healthcare facility. A patient outreach strategy could include information on the measures your organization is taking to reduce this risk, such as your cleaning procedures, face mask requirements, social distancing rules for staff and patients, strict visitor limitations, and moving non-essential staff off site. Reassure patients of your efforts to keep them safe.
Patients may be experiencing unemployment, a loss of health insurance, and/or other financial hardship. Many are unaware of financial assistance programs that could help cover the cost of their medical bills or that they may qualify for another health plan. Start a patient outreach campaign that informs them of these options, especially if your health system can help them apply for financial assistance and/or health coverage!
As the pandemic continues to confuse patients about when to seek care and why, it is imperative that you reach out and communicate with them.
Patient Outreach: ActiveXCHANGE by HealthWare Systems
ActiveXCHANGE can be bundled with our messaging platform to add automated voice message (TTS), text, email, pagers, fax, and traditional mail to create a physician and patient outreach engine for alerts, reminders, requests for information, and post-acute care follow-up.
Request a live demo of ActiveXCHANGE to learn how we can help you build a patient outreach program to bring patients back to your facility and the critical preventive care they need.
How Does ActiveXCHANGE Help Achieve Healthcare Interoperability?
Posted on Monday, October 12, 2020
ActiveXCHANGE is our solution for helping organizations achieve healthcare interoperability. Below you’ll find information on the basics of interoperability in healthcare, the challenges healthcare facilities face, and how we can help you solve them.
“In healthcare, interoperability is the ability of different information technology systems and software applications to communicate, exchange data, and use the information that has been exchanged. Data exchange schema and standards should permit data to be shared across clinician, lab, hospital, pharmacy, and patient regardless of the application or application vendor.
Interoperability means the ability of health information systems to work together within and across organizational boundaries in order to advance the effective delivery of healthcare for individuals and communities.”
Seamlessly sending, receiving, interpreting, and integrating data significantly improves the patient experience and patients often expect that their information will be readily available to them and their healthcare providers.
Federal efforts to achieve healthcare interoperability are aimed at giving patients access to and control over their own medical information.
Interoperable technology streamlines organizational workflows and increases efficiency, plus cuts costs, by eliminating manual and redundant steps in the process of exchanging data.
Better interoperability helps with reducing physician burnout, which is often tied to EMR frustrations and administrative burdens that can be traced back to interoperability problems (such as sifting through an overwhelming abundance of low-quality data to find the information they need and spending more time with the computer than with the patient).
The Office of the National Coordinator for Health Information Technology (ONC) states that “Seamless data flow will also accelerate progress on a range of national health priorities that include combatting the opioid epidemic, spurring clinical innovation, and accelerating science.”
What Are the Challenges to Achieving Interoperability in Healthcare?
Disparate Technology Systems – there are numerous distinct EMRs in use today by different health providers and organizations, and most were not made for the purpose of integrating with others.
No Standardization – there has been no uniform method of identifying patients or shared clinical terminology used among different EMRs, resulting in inaccuracies when matching individuals to their health data, duplicate medical records/patient accounts, and costly repeat testing.
Fragmented Data & Information Delays – variations between systems in the way they handle information also leads to incomplete medical records and slows down the transmission of data.
Unstructured Data – information may be exchanged in a myriad of different formats, including fax, scanned images/documents, hard copies, and other non-electronic forms of unstructured data; many facilities are only able to integrate this information through manual work.
Design and Usability – the ONC found that barriers to interoperability identified by healthcare providers and other stakeholders include “the differences in user-interface design across developers variations in the design that make day-to-day use complicated when a health care provider uses multiple systems and the lack of developer engagement with end users of health IT regarding design needs.”
Cost of Replacing Technology – providers have made large investments in their EMRs and other health IT systems and may be unable or hesitant to purchase new solutions.
Security Concerns – providers are also cautious of maintaining patient privacy and HIPAA compliance when considering new solutions.
Information Blocking* – due to “legal and business incentives,” health “information networks and their participants often treat individuals’ electronic health information as an asset that can be restricted to obtain or maintain competitive advantage,” per the ONC.
Third Party Integration – challenges extend beyond the internal solutions used by the healthcare provider. Third party solution providers and service vendors introduce additional challenges for sharing information between systems.
*In accordance with the Cures Act and Interoperability and Patient Access final rule (CMS-9115-F), in late 2020 the Centers for Medicare & Medicaid Services (CMS) will start publicly reporting “eligible clinicians, hospitals, and critical access hospitals (CAHs) that may be information blocking” and “those providers who do not list or update their digital contact information in the National Plan and Provider Enumeration System (NPPES).”
How Does ActiveXCHANGE Solve These Challenges to Help Achieve Healthcare Interoperability?
ActiveXCHANGE helps facilities achieve healthcare interoperability in the following ways:
Provides a bi-directional gateway for consolidating information from any source (this includes multiple scheduling systems, custom interfaces, HL7, FHIR, XML, web-based requisition systems, EHRs/EMRs, faxes, direct messaging, e-mail, hard copies, scanned documents/images, and verbal appointments).
Interprets all information andmakes it actionable, regardless of the structured or unstructured format in which it’s received.
Automatically transforms all incoming information into an electronic format.
Performs “image cleanup” (e.g. corrects alignment issues, discards blank or irrelevant pages, “de-speckles” to remove unwanted marks) on graphic images and scanned documents and extracts key data from each page.
Intelligently manages information objects by using business rules to find and make usable relevant data, determining what to do with that information, and flagging errors and exceptions (for example, detecting missing signatures or required forms/documentation) for resolution.
Drives and automates processes and workflows based on business rules and triggered by incoming information objects.
Routes information through business rules and account matching to the appropriate destination (e.g. EMR, physician portals, document management systems, other third-party applications) in virtually any format and in a user-friendly form that the destination system can accept.
Operates bi-directionally to manage incoming and outgoing communication (e.g. automated voice message (TTS), text, e-mail, pagers, fax, traditional mail) between healthcare facilities, patients, physicians, affiliated organizations, remote workers, payers, and vendors – whether the recipient has an ActiveXCHANGE server or not.
Ensures the secure, HIPAA-compliant exchange of information.
Supports custom workflows and can be configured to meet the unique needs of each department across a client enterprise.
HealthWare Systems specializes in integrating proprietary and third-party patient access technologies and provides the platform for connecting disparate health IT systems and EMRs/EHRs, so there is no need to replace your investment in your current technology.
All costs (e.g. software, implementation, training, transaction fees, hardware) for our solutions are included in one monthly subscription payment and there are NO upfront fees, creating a more immediate return on investment for our clients.
As the ONC wrote, “Improved interoperability can strengthen market competition, result in greater quality, safety, and value for the healthcare system, and enable patients, health care providers, and payers to experience the benefits of health IT.”
5 Myths About Robotic Process Automation in Healthcare
Posted on Friday, August 7, 2020
Robotic process automation (RPA) is an innovative and effective technology that utilizes software robots (also called “bots”) to automate redundant, human-based processes.
Unfortunately, there are many myths about robotic process automation in healthcare. Below we dispel some of the more prevalent misconceptions that may be keeping your organization from implementing RPA and attaining its many benefits.
Here are 5 common myths about robotic process automation:
Don’t let misconceptions about robotic process automation in healthcare cause you to miss out on this valuable technology.
The software robots, or “bots,” employed in robotic process automation are figurative. RPA does not make use of tangible robotics. It is computer software that observes the activities performed by a human user and is programmed to replicate those actions (more efficiently and accurately than a human could). You can think of each metaphorical robot as an individual user with its own (virtual) workstation.
RPA Myth #2: Robots Will Replace Human Workers
One of the biggest myths about robotic process automation is that robots will steal jobs away from human beings. In reality, software bots make humans’ jobs easier and RPA even has the potential to create new (and better!) job opportunities for human employees.
Bots don’t necessarily take over entire positions; they take on the repetitive, monotonous tasks that humans usually dislike doing anyway (or that have already been outsourced). This saves valuable time that human workers can instead devote to more fulfilling, higher-level objectives. In the case of healthcare employees, RPA enables staff to focus on patient interactions and delivering quality care.
Because it largely eliminates dull, manual responsibilities in favor of the rewarding aspects of the profession, robotic process automation in healthcare can significantly increase job satisfaction.
RPA Myth #3: Robotic Process Automation Is Expensive
RPA Myth #4: RPA Is Useful for Some Industries, But Not for Healthcare
There is increasing demand for automation in healthcare. RPA meets this need by streamlining organizational workflows and alleviating administrative burdens across a healthcare facility’s entire operation.
Sample use cases of robotic process automation in healthcare include:
Robotic process automation is not just a trend; it’s the future for most industries and especially for healthcare. Research posted by Gartner in May of 2020 found that 50% of healthcare providers in the U.S. will invest in RPA in the next three years (a major jump from 5% today).
Furthermore, their research showed that 20% of all patient interactions will entail some type of AI enablement (within clinical or non-clinical processes) by 2023, which is an increase from the fewer than 4% that do so today.
Applying Robotic Process Automation at Your Facility
Robotic process automation (RPA) is the use of software robots, also known as “bots,” to automate repetitive, human-based processes.
Robotic process automation is a means of achieving business process automation (BPA), which is the digital transformation, streamlining, and proactive management of organizational workflows.
Benefits of Robotic Process Automation
RPA is easy to implement because software robots interact directly with other software applications and websites using the existing user interface provided. The robot will log in to the application, navigate the user interface, populate fields, respond to prompts, capture results, and perform the same operations a human user would. Through assigned business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.
Software robots take on the redundant, manual tasks usually completed by human users, which:
Enables staff to focus on higher-level objectives and interactions with patients.
Lowers operational costs; using software robots is more affordable than hiring, training, housing, and paying humans to do repetitive, manual tasks.
Increases efficiency; bots work 24/7, don’t require time off, and can execute tasks more quickly than humans.
Improves accuracy; the opportunity for human error is significantly reduced.
Enhances data analytics; analyzing bots’ actions over humans’ is not only more precise, but robots can also be used to automate data aggregation and analysis.
Facilitates HIPAA compliance; all bot activity is tracked and documented.
Strengthens security; RPA follows all protocols/permissions for a normal user and meets the facility’s data integrity rules/conditions, plus removes risks tied to updates from external sources (e.g. vendors, business partners).
Your organization may be moving workers off site due to COVID-19 concerns or looking to make working from home a permanent option because of its many benefits. As you adjust to your new role managing remote healthcare employees, the following tips will be helpful.
6 Tips for Managing Remote Healthcare Employees:
1.) Set clear expectations and lines of communication.
If employees know what is expected of them at the start, you’ll save yourself a great deal of hassle down the road. Be direct about job duties and timelines, as well as how to reach you and when is best.
Communication is key. You don’t want your remote workers, who cannot simply drop by your office, to feel they have limited access to you. Be responsive to their calls and emails.
Ensuring security entails both choosing remote work solutions that facilitate HIPAA compliance and instructing employees on their responsibilities regarding the protection of PHI. Supply employees with reliable tools that will allow them to work securely and effectively.
It is prudent to have employees sign an agreement stating they will follow all rules and regulations put in place for working from home and understand the civil and criminal penalties for improper handling of PHI.
4.) Monitor productivity.
Not only is this essential for security reasons, but also for maintaining high performance standards, efficiency, and accountability.
It’s important to make sure everyone stays connected to their team and the organization, even if they don’t work together in person.
Some ways you can improve employee engagement include scheduling an initial (or periodic) on-campus visit, getting to know your staff personally, conducting virtual team-building activities, checking in to offer support, and providing incentives to reach goals.
6.) Give regular feedback and recognize achievements.
Employees want to know how they are doing and how they need to improve. Be attentive to this to prevent remote employees from wondering if their hard work is going unnoticed.
Feeling appreciated by management makes a crucial difference to an employee’s motivation and loyalty, so strive to extend praise where deserved. Additionally, acknowledging employees publicly and/or to upper management will show them they are valued and not forgotten.
Remote work may be new territory, but you’ll probably find that many of these tips are similar to those you’d follow when managing staff on site. No matter their location, all healthcare employees need secure technology solutions, encouragement, direction, and investment from leadership in order to succeed in their work.
Creating a Secure Remote Work Environment for Healthcare Staff
Posted on Friday, May 1, 2020
Ensuring a secure remote work environment is a top concern of healthcare organizations that are looking to move workers off site.
While remote work is increasingly common, organizations within highly regulated industries like healthcare have been slower to offer work from home opportunities. This is understandable, as you may worry about protecting your patients’ PHI and maintaining HIPAA compliance.
Controlled Access to PHI – limits users’ access to only the minimum information necessary to perform their job duties.
Full Transparency – provides management with real-time oversight and review of employees’ work, which highly discourages inappropriate behavior.
Complete Audit Trails – always know who accessed data, what they did, and when.
Workflow Automation – automating redundant, manual tasks through robotic process automation means fewer employees must handle each information object and data will automatically be routed to its proper destination with little to no human intervention. Plus, it greatly reduces paper usage…
Paper Reduction – solutions that eliminate hard copies remove the need to commit PHI to paper or to store paper forms containing sensitive information, and they make proper disposal of physical documents a non-issue.
Off-Site Exception Handling – remote employees should be able to handle individual exceptions manually with the same level of security, controlled access to PHI, and paperless processes in place.
Encryption of Data – all information must be encrypted at all times.
Additional Guidelines for a Secure Remote Work Environment
In addition to choosing remote work solutions that address the security concerns listed above, it’s crucial that you communicate with remote workers about their responsibilities regarding the protection of PHI.
Many of these guidelines apply to all healthcare staff – whether they work remotely or on site:
Only work on approved devices and only access the Internet through approved methods, such as the organization’s virtual private network (VPN).
Do not use work devices for personal activity.
Do not copy PHI to other devices.
Keep software updated.
Always lock your screen when not in use.
Be aware of common forms of cyber attack and know the warnings signs for email scams, such as phishing emails or suspicious attachments.
Implement a Remote Work Policy and after confirming employees understand what’s expected of them, have them sign an agreement stating they will abide by all rules and regulations in place. Just like you would for on-site employees, remind remote workers of the civil and criminal penalties for negligent or illicit handling of PHI and of their duty to protect it.
For more information on creating a secure remote work environment for healthcare staff, contact us today. Through a consultative phone call review, we can analyze your workflows to help you determine which areas to transition to a secure remote work environment.
11 Reasons to Enable Healthcare Staff to Work from Home
Posted on Wednesday, April 15, 2020
Not all healthcare employees need to be on site to complete their work. When you enable healthcare staff to work from home, your employees, organization, and community will benefit!
Everyone benefits when you implement remote work solutions that enable healthcare staff to work from home.
Here are 11 reasons why you should implement solutions that enable healthcare staff to work from home:
1.) Limit the number of people on site – the COVID-19 crisis has caused numerous organizations to reassess how many employees are actually necessary to keep on site. Moving workers off site now will help protect patients and employees from the current coronavirus; and, it will establish a more proactive approach for any future public health emergencies by ensuring staff who can work from home are already set up to do so when another new disease strikes.
2.) Maintain HIPAA-compliance – the healthcare industry has been reluctant to offer remote work opportunities due to concerns over PHI security. HealthWare’s remote work solutions enable healthcare staff to work from home by providing controlled access to PHI, encryption of all information at all times, complete audit trails, and full transparency for management.
3.) Increase productivity – many studies demonstrate the positive effects of working from home on productivity. For example, a Stanford paper reported a 13% performance increase when employees switched to remote work and Airtasker’s survey of 1,004 full-time employees found that on average, remote workers put in 1.4 more days of work each month (16.8 more days each year) than those working in an office. Plus, remote work has the potential to facilitate a more flexible schedule, so many remote workers can choose to accomplish some of their work outside of the typical “9 to 5” business hours if they feel more motivated in the early morning or late at night, with the result of producing higher quality work. (Our remote work solutions provide management with productivity monitoring for real-time oversight, so you can really be certain your remote workers are delivering.)
4.) Expand your pool of job applicants – if your employees can work from home, you aren’t limited to hiring workers who live within commuting distance of your facilities.
5.) Recruit top talent – in addition to more potential candidates, you’ll also attract the best contenders. According to Indeed’s 2018 survey, an organization’s remote work policy is an important factor for 47% of employees in their job search and 40% would even consider taking a pay cut if it meant they could work from home. And if you can offer a work from home incentive, you’ll especially appeal to Gen Z and Millennial healthcare employees who have joined or are entering the workforce at a time when remote work opportunities are increasingly common.
6.) Reduce your footprint – commuting and company offices are major contributors to greenhouse gas emissions. Moving some of your healthcare staff off site will make a significantly positive environmental impact. These remote workers’ homes will double as their office space and they will travel fewer miles, use less gas and oil, and reduce their contributions to air pollution.
7.) Keep workers healthy – working remotely means your teams won’t be exposed to workplace (or public transportation) germs. This is especially enticing for employees who work in the healthcare field and would otherwise be vulnerable to germs from both colleagues and ailing patients. And on top of the physical health advantages, remote workers experience mental health benefits related to stress (e.g. no commute/traffic, more free time, better work/life balance). Physically and mentally healthy employees can better concentrate to produce superior work.
8.) Decrease sick days and absences – employees are not only less vulnerable to getting sick in the first place when they work remotely, but they’re also more apt to work through a mild cold or sickness if they can do so in the comfort of their own home. In fact, the reason some employees may choose to call in when sick is not because they don’t feel up to working, but simply to avoid spreading the illness to their coworkers – a concern that remote workers don’t have to worry about!
9.) Improve employee satisfaction and retention – employees who enjoy the perks of remote work will be more satisfied, more loyal to your organization, and less inclined to leave their positions.
10.) Save money – cost savings come in the form of less office space/equipment/supplies, reduced turnover, fewer absences, increased productivity, and recruitment of better talent, to name just a few areas in which you’ll see major returns on investment. (We estimate savings of $10,000 per year per worker when you employ our remote work solutions.)
11.) Remote work is the future – between 2005 and 2017, remote work increased by 159% in the United States. A recent study projects that 73% of all teams will include remote workers by 2028.
Which parts of your operation would you move off site if you could? HealthWare Systems can analyze your paper and fax-based workflows and offer alternative solutions that enable healthcare staff to work from home in a HIPAA-compliant, secure environment.
Schedule a phone consultation and we’ll help you determine how you can enable healthcare staff to work from home, and which departments to target, so you can start reaping the benefits listed above as soon as possible.