The Better Business Bureau Accreditation Seal: HealthWare Systems is now BBB Accredited.

HealthWare Systems Earns Better Business Bureau Accreditation

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Press Release

HealthWare Systems Earns Better Business Bureau Accreditation

FOR IMMEDIATE RELEASE:  March 18, 2020

The Better Business Bureau Accreditation Seal: HealthWare Systems is now BBB Accredited.

HealthWare Systems Earns Better Business Bureau Accreditation

Elgin, IL:  HealthWare Systems is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses, because not all businesses meet eligibility standards.

“Accreditation in the BBB is by invitation only” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards and pass the review process are approved by our Board of Directors.”

As with all businesses that earn their Better Business Bureau Accreditation, HealthWare Systems has committed to the BBB Code of Business Practices.  The Code is a comprehensive set of policies, procedures and best practices on how businesses treat consumers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds “To maintain their Accreditation a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy.”

“It is imperative that our clients know how seriously we take our commitment to excellence and customer service,” said Steve Gruner, CEO and Founder of HealthWare Systems.

HealthWare Systems has been in business for 22 years, offering consumers the best in revenue cycle management technology. “We will continue to focus on what we do best – providing healthcare facilities with innovative software and unparalleled customer support ,” stated Steve Gruner.

To learn more about the standards that guide HealthWare Systems in serving its customers, visit the company’s website and Core Values page.


About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

About the Better Business Bureau:

As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.

Contact Information:

Name: Stephanie Salmich
Organization: HealthWare Systems
Address: 2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone: (847) 649-5100

Business process automation in healthcare.

What is Business Process Automation? (And How Can Healthcare Facilities Use BPA?)

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HealthWare Systems Blog

What is Business Process Automation?

(And How Can Healthcare Facilities Use BPA?)

Posted on Tuesday, March 17, 2020

Business process automation (BPA) is the digital transformation of organizational workflows. BPA utilizes technology to automate manual, repetitive, routine tasks and to streamline processes. BPA applies business logic to respond to events, make information “actionable,” and anticipate next steps to proactively manage workflow.

Benefits of Business Process Automation

Business process automation enables organizations to assign their valuable time and employees’ skill sets to other objectives while technology takes care of the monotonous, time-consuming, and routine operations for them.

In addition to time, BPA saves organizations money. It is a cost-effective way to increase efficiency and speed up workflow. Plus, digital transformation of business procedures reduces paper usage (making processes more budget and environmentally friendly).

By limiting the opportunity for human error, BPA also improves accuracy and prevents deficiencies.

Business Process Automation in Healthcare

HealthWare SystemsFacilitator is a business process automation platform created specifically for healthcare.

Facilitator can apply BPA to the following areas that affect the healthcare revenue cycle:

Business process automation in healthcare.

Facilitator is a BPA platform built specifically for healthcare.

Pre-Arrival – prevents integrity issues that can result in technical denials or underpayments.

Prior Authorization – automates authorization requests using 278 transactions, web-crawling, fax requests, and payer portals; automatically checks status of pending authorizations; monitors status changes that affect patients’ authorized benefits.

Insurance Verification – verifies insurance in real time; identifies potential restrictions that may impact reimbursement; finds any unreported coverage by searching top regional payers.

Medical Necessity Checking – verifies medical necessity in real time; shares results with referring physician; produces ABN for patient signature; provides automated updates of LCD and NCD rules.

Financial Assistance Screening – determines the likelihood that patients will qualify for financial assistance; manages documentation requirements and selects/completes application forms based on eligibility program(s) pursued.

Appeals Management – routes denial work object to appropriate team member for resolution; generates appeal letter or form specific to payer or denial type; assembles appeals package and submits appeal; eliminates hard copies.

Release of Information – securely captures, gathers, and sends medical records; eliminates hard copies.

Electronic Medical Forms – business rules determine the correct forms needed for every patient’s specific encounter, so employees no longer need to memorize selection criteria; pre-populates forms with patient demographics.

Order/Referral Management – fast-tracks pre-registration by ensuring accurate and complete physician orders are received.

Automated Messaging – reminds patients of upcoming appointments.

And More


Is “BPA” in Your Site’s DNA? 

Business process automation is increasingly necessary for the success of today’s organizations, including those in the healthcare field. Through BPA, hospitals and health systems can streamline workflow while lowering costs, better allocating resources, and increasing accuracy.

Request a live demo to learn more about how you can transform workflow at your healthcare facility using business process automation.


By Stephanie Salmich

A patient advocate provides financial counseling, which can increase patient collections.

Increase Patient Collections Through Patient Financial Education

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HealthWare Systems Blog

Increase Patient Collections Through Patient Financial Education

Posted on Monday, February 3, 2020

Addressing patient financial education needs can help you increase patient collections. When patients understand their medical bills, health insurance, and patient responsibility, they are much more likely to make their payments.

When patients are confused about what they owe and why, they often delay payments or don’t make them at all. Too many patients experience health insurance confusion and anger and uncertainty concerning medical bills and healthcare costs.

The following solutions by HealthWare Systems can help you improve patients’ understanding of their financial responsibility and increase patient collections:


ActiveASSIST

ActiveASSIST is our financial assistance and self-pay management solution. ActiveASSIST is a patient advocacy tool that aids staff in providing compassionate and supportive financial counseling to patients.

A patient advocate provides financial counseling, which can increase patient collections.

Increase patient collections by providing patient financial education.

ActiveASSIST identifies alternative funding sources (e.g. government programs, charitable initiatives) for patients. Many patients are unaware of the various financial assistance options available, or that they may qualify. Our patient-first technology finds potential matches for them, manages the application process, and monitors documentation requirements, deadlines, and follow-up tasks.

By educating patients about their financial assistance eligibility and helping them secure funding, ActiveASSIST can leave patients with a smaller, more manageable portion of their bill to pay (or their costs may be completely covered by financial assistance).


Facilitator

As our all-in-one revenue cycle platform, Facilitator can streamline your financial assistance workflow as well.

Additionally, Facilitator generates patient estimates and determines patients’ potential out-of-pocket costs. Patients want price transparency. If patients know what costs to expect up front, they will feel better informed. They are less inclined to be upset when they receive their bill and more apt to pay it.

With Facilitator, you can also review prior balances across multiple sites, collect payments, or set up payment plans to help patients understand and resolve their financial responsibility.


February is National Wise Health Care Consumer Month. This month we are reminded of the importance of empowering and educating patients so that they can make wise health care decisions, including wise financial decisions related to their health.

This is an opportune time to implement revenue cycle solutions that will improve patient financial education and, as a result, increase patient collections.


By Stephanie Salmich

This woman taking her daughter to see a doctor represents one of the responsibilities of some women as healthcare decision makers.

The Crucial Role of Women as Healthcare Decision Makers

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HealthWare Systems Blog

The Crucial Role of Women as Healthcare Decision Makers

Posted on Wednesday, January 22, 2020

In order to attract and retain the loyalty of an extremely important demographic, health facilities must recognize women as healthcare decision makers.  Many women determine not only where they will receive care, but where their family members will as well.

This woman taking her daughter to see a doctor represents one of the responsibilities of some women as healthcare decision makers.

Hospitals must recognize women as healthcare decision makers.


Consider the following statistics that illustrate the significant role of women as healthcare decision makers for their families:

  • Seventy-nine percent of mothers report that they usually choose their children’s healthcare provider, compared to 22% of fathers who report responsibility for this decision.
  • Seventy-seven percent of mothers report that they usually take their children to doctor’s appointments, compared to 24% of fathers who report responsibility for this.
  • Whether or not they are married or have children, 94% of women make healthcare decisions for themselves and 59% make healthcare decisions for others.
  • According to the CDC, 58% of family caregivers are women (although other estimates range from 53 to 68 percent).
  • In its study on women and healthcare decisions, the Center for Talent Innovation found that 58% of women who make healthcare decisions for others lack confidence in their ability to do so.

Based on the results of its study, the CTI report suggests ways in which healthcare professionals and organizations like doctors, pharmacists, and insurance and pharmaceutical companies could build more trusting relationships with their female patients and consequently improve their confidence.

Additionally, the authors recommend viewing women as the “Chief Medical Officers” of their families to ensure their roles as healthcare decision makers get the “notice or respect” they deserve.

When a hospital recognizes women as healthcare decision makers, focusing on appealing to female healthcare consumers makes sense.  Ideally, once you’ve earned the loyalty of your female patients, they will book their family members’ appointments with your organization as well.


Here are a few ways some facilities are appealing to female healthcare consumers:

Hospitals can’t afford to ignore the large influence women have over the health and healthcare decisions of their partners/spouses, children, elderly parents, and other relatives.  Recognizing and appealing to women as healthcare decision makers can help you gain more female patients and, importantly, numerous other patients related to them.


By Stephanie Salmich

What are YOUR New Year’s resolutions for your revenue cycle?

New Year’s Resolutions for Your Revenue Cycle

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HealthWare Systems Blog

New Year’s Resolutions for Your Revenue Cycle

Posted on Wednesday, December 18, 2019

Have you set any New Year’s resolutions for your revenue cycle?

The new year is upon us! The following are a few resolutions you’ll want to consider for improving your revenue cycle, along with the ActiveWARE products that can help you reach these goals.

New Year’s Resolutions for Your Revenue Cycle


Resolution – Financially Clear Patients Prior to Date of Service

Facilitator is a pre-arrival workflow solution that can streamline prior authorizations. And not only does Facilitator automate financial clearance steps, but it also verifies insurance and medical necessity in real time and searches for unreported coverage.

Resolution – Reduce Technical Denials

ActiveDEFENDER monitors the entire patient encounter to prevent errors that lead to reimbursement denials, delays, and underpayments. (Read here how ActiveDEFENDER reduced bad debt by 50% at Bon Secours Charity Health System.)


Resolution – Improve Collections

Facilitator can simplify collections with one-click access to a consolidated view of patient responsibility that includes prior balances (across multiple sites), out-of-pocket costs for the current visit, and qualifying discounts.

ActiveASSIST can help you better manage your self-pay population and ensure that you as the provider are “payer of last resort” by exhausting all other funding options for patients first (e.g. government-funded programs and charitable sources).

Resolution – Increase Patient Satisfaction

All ActiveWARE products create improvements that increase patient satisfaction. But one factor that especially affects patient satisfaction is patient wait times. ActiveTRACK is proven to increase patient satisfaction by reducing both registration and clinical patient wait times. In fact, ActiveTRACK reduced patient wait times by 75% at an acute care facility in the Chicago Suburbs.

Resolution – Reduce Paper Use and Costs

Our digital transformation solutions greatly reduce paper use and costs. For example, ActiveXCHANGE, our digital order management solution, eliminated 1.3 million pages per year at Advocate Illinois Masonic Medical Center.

There are many cost benefits of electronic healthcare forms as well. With ActiveFORMS, there is no need to pre-print and store forms or waste money destroying old pre-printed versions that can no longer be used due to new updates. Instead, forms are instantly and electronically delivered wherever a patient presents and can be printed on-demand if a physical copy is necessary. And if not, you can go paperless with electronic signature.

Resolution – Perform a Health Plan Audit

An annual health plan audit can help you maintain compliance with payor contracts and ensure your front desk staff are prepared to collect the appropriate co-pay or deductible from each patient. If you’re not already, resolve to conduct a health plan audit at least every year.

What are YOUR New Year’s resolutions for your revenue cycle?

Have you set New Year’s resolutions for your revenue cycle?

 

What are your New Year’s resolutions for your revenue cycle? Chances are, one or more of our ActiveWARE products can help. Contact us today to learn more… and have a Happy New Year!


By Stephanie Salmich

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

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Press Release

HealthWare Systems Launches Updated Website

FOR IMMEDIATE RELEASE:  December 11, 2019

Elgin, IL:  HealthWare Systems has redesigned and updated its website to create a more user-friendly and informative experience for its visitors.

The new website went live on October 8, 2019. Changes to the website include brand new and updated content as well as simplified navigation. However, the URL remains the same:  www.healthwaresystems.com.

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

 

The site’s new “Resources” tab on the navigation bar will be especially beneficial to visitors. This drop-down list links to a new “FAQ” page and a “Product Sheets” page that provides brief summaries of each HealthWare solution in PDF form.

Additionally, the webpage for each solution features more detailed material and has been updated to reflect new product information and applications.

“We’ve been looking forward to launching our redesigned website for some time and are extremely pleased with the result,” stated Steve Gruner, CEO and Founder of HealthWare Systems. “Both new and regular visitors to the site will benefit from the changes and I’m excited to share our new ‘Core Values’ page, which will provide insight into who we are as an organization and the ideas that guide us as we work to serve patients, physicians, and health facilities.”

To learn more, visit www.healthwaresystems.com where you can sign up to receive emails about new product releases, product updates, educational write-ups, and other company news.



About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

Contact Information:

Name:  Stephanie Salmich
Organization:  HealthWare Systems
Address:  2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone:  (847) 649-5100

A patient tracking system will improve the healthcare employee experience.

Improve the Healthcare Employee Experience with a Patient Tracking System

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HealthWare Systems Blog

Improve the Healthcare Employee Experience with a Patient Tracking System

Posted on Friday, November 15, 2019

Patient tracking systems are known for improving the patient experience… But did you know HealthWare’s patient tracking system, ActiveTRACK, can also improve the healthcare employee experience?

ActiveTRACK captures data in real-time. Its real-time dashboards improve the healthcare employee experience in the following ways:

Better Resource Allocation

Access to actionable, real-time data enables supervisors to proactively manage resources and staff based on actual patient flow. Workloads can be better balanced so that one group or individual is not needlessly or disproportionately overwhelmed, which can greatly reduce workplace stress.

Holds Everyone Accountable

ActiveTRACK monitors productivity, creating the opportunity to reward or recognize high achievers. It also allows managers to identify low performers and ensure that every employee pulls his/her weight.

It’s very frustrating for a team when one member brings the rest down. Without a tool like ActiveTRACK it’s hard for managers to hold everyone to the same productivity standard. With ActiveTRACK, managers can put low performers on a work improvement plan and improve team engagement.

Correctly Determines Responsibility

Management can also immediately and accurately pinpoint where any bottlenecks in patient throughput occur thanks to ActiveTRACK’s real-time data.

An acute care facility in the Chicago Suburbs used ActiveTRACK for this purpose, and discovered that patient delays had been incorrectly attributed to its Registration Department. Data from ActiveTRACK revealed that patients were actually being held up in other areas. (You can read the full case study here.)

When healthcare employees are mistakenly blamed for workflow issues, they will feel irritated at best and unjustly treated at worst. A patient tracking system can bring your healthcare employees the relief and security of knowing their good work will be properly credited to them and won’t go unnoticed.

You may also be interested in: “3 Healthcare Solutions for Improving Employee Satisfaction, Engagement, & Retention

Improves Communication & Patient Visibility

In addition to real-time data, ActiveTRACK also delivers real-time communication among departments. And, patient status is visible to all departments across the enterprise. This eliminates calls between clinical areas, to greatly improve the healthcare employee experience.

A patient tracking system will improve the healthcare employee experience.

You can improve the healthcare employee experience by providing the tools and resources healthcare employees need to do their jobs well.


Annette Franz (customer experience thought leader and founder/CEO of CX Journey Inc.) says when she interviews employees, “some of the biggest pain points of their experiences are most often about their inability to do a good job”:

“At the heart of it all, employees want to do their jobs and do them well. Unfortunately, they can’t if they aren’t provided with the tools, processes, and resources needed to do that.”

ActiveTRACK is the tool healthcare employees need to do their jobs well. And when healthcare employees are happy and engaged, so are patients!

Download our Product Sheet to learn more about how ActiveTRACK can improve the healthcare employee experience at your facility.


By Stephanie Salmich

Increase patient volume with a patient tracking system.

Increase Patient Volume with a Patient Tracking System

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HealthWare Systems Blog

Increase Patient Volume with a Patient Tracking System

Posted on Monday, October 28, 2019

A patient tracking system offers numerous benefits that can help you increase patient volume, serve more patients, and generate more revenue. HealthWare’s patient tracking system, ActiveTRACK, is proven to do just that.

Increase patient volume with a patient tracking system.

ActiveTRACK can increase patient volume and revenue while improving patient access to care.

 


Here are just a few ways our patient tracking system can increase patient volume:



Provides Real-Time Data

ActiveTRACK monitors patient arrival, registration, patient wait times, and clinical transitions to detect bottlenecks in real-time. This enables facilities to proactively adjust resources and staffing needs – rather than waiting until an end-of-shift report or patient complaint to react to issues that may be limiting the number of patients who can be seen.

ActiveTRACK also quickly identifies no-shows so that the facility can call these patients as soon as possible to try to get them in the same day or to reschedule.

Improves Patient Throughput

Facilities that are equipped to address bottlenecks in real-time operate more efficiently and greatly improve patient throughput.

In addition to finding bottlenecks, ActiveTRACK improves patient throughput by lowering patient wait times and registration wait times. In fact, it reduced wait times by 75% at an acute care facility in the Chicago Suburbs.

Our patient tracking system also notifies porters, clinicians, and staff regarding patient status and needs and can link the valet service to the discharge process. This ensures patients are not sitting around waiting for their vehicles, but that their vehicles are waiting and ready to go as soon as they are – vastly improving the discharge process and making a bed available for another patient much sooner.

Detects Scheduling Deficiencies

An acute care facility in the Chicago Suburbs used data produced by ActiveTRACK to significantly improve scheduling in the CT Department. ActiveTRACK showed that the average exam without contrast took 7.5 minutes and the average exam with contrast took 20 minutes. Yet, when scheduling these appointments, the facility allotted 15-30 minutes per exam.

Reducing the time allocated to each exam gives the facility the opportunity to schedule and perform 2-4 more exams per day. This equates to an increase of $1.9 to 3.7 million in potential revenue per year.

For more information, you can read the full case study here.


Implementing a patient tracking system can help you increase the number of patients you are able to serve, improving patient access to care and creating more revenue opportunities.

Download our Product Sheet to learn more about how ActiveTRACK can increase patient volume at your facility.


By Stephanie Salmich