ActiveXCHANGE is your digital mailroom, the bi-directional gateway efficiently manages incoming information objects (physician orders, fax, print, scan, DM, and other data) and transforms them into actionable information. Delivering them in virtually any format to their ultimate destination. Achieve interoperability with ActiveXCHANGE.

80% of all healthcare information and correspondence is still in an unstructured form.

This includes fax images, scanned documents, free form letters and text, and other digital media formats.


ActiveWARE RCM Solutions

ActiveXCHANGE is a comprehensive, centralized, paperless solution for efficiently managing all documentation, images, and data feeds electronically. It provides a single, consistent interface for scheduling and pre-arrival by consolidating information from any source, including: Multiple scheduling systems, Custom interfaces, HL7, Web-based requisition systems, EMRs, Faxes, Direct messaging, E-mail, Hard copies, Verbal appointments.

Some examples of workflows which can be triggered based on the receipt of an object are:

  • Patient, Provider, and Payer Correspondence
  • Financial Assistance Packets and Supporting Documentation
  • Refund Requests
  • Complaints
  • Requests for Information
  • Appeals
  • Explanation of Benefits
  • Physician Orders / Referrals
  • And Many Others …

"HealthWare’s customer service response is second to none. I’ve never seen anything like it. I couldn’t be more pleased. If we ever have a problem with speed or the server, they’re right on top of it. I would highly recommend them, bar none."

Carol Turnage
IT Telecommunications Manager,
Chesapeake Regional Healthcare


Digital Mailroom for Healthcare

ActiveXCHANGE operates as a platform-independent, bi-directional gateway that facilitates the digital transformation of information between physicians, affiliated organizations, remote workers, payers, and patients. ActiveXCHANGE transforms all objects into actionable information, automates workflow, and delivers information in virtually any format (where you need it, when you need it).

Common use cases for ActiveXCHANGE include mailroom automation, orders/referral management, pre-arrival management, appeals management, messaging, release of information, and transitioning staff off site to work-from-home positions.

ActiveXCHANGE can be bundled with our messaging platform to add automated voice message (TTS), text, e-mail, pagers, fax, and traditional mail to create a physician and patient outreach engine for alerts, reminders, requests for information, and post-acute care follow-up.

Physician Referral Management

Happy Doctor

ActiveXCHANGE is a unique document and referral management solution for healthcare.With ActiveXCHANGE, you can:

  • Receive and manage all incoming physician orders electronically
  • Review orders for accuracy simply and immediately
  • Reject and return incomplete orders with just one click
  • Route orders to appropriate departments electronically,
  • Index orders for permanent, encrypted storage and future retrieval

ActiveXCHANGE features automatic security measures to ensure the integrity of all patient data, restricts data transmission to a list of approved destinations, and facilitates easy auditing and HIPAA compliance.

Client Success Stories


Chesapeake Regional Healthcare

“Chesapeake Regional Healthcare Selects ActiveXCHANGE to Enhance the Efficiency of Managing Physician Orders and Supporting Documentation”

Seamless Integration with EPIC

View Our Case Study

Advocate Good Samaritan

“Advocate Good Samaritan Grows Its Surgery Department While Streamlining Workflow and Increasing Physician Satisfaction with HealthWare Systems’ ActiveXCHANGE”

Surgery Department Has Grown 20% Without an Increase in FTEs

View Our Case Study

Advocate Illinois Masonic Medical Center

“Advocate Illinois Masonic Medical Center Eliminates 1.3 Million Pages Per Year and Reduces Patient Wait Times by 28% with HealthWareSystems’ ActiveXCHANGE”

18,333 Folders Eliminated

View Our Case Study

Presence Health

“Presence Health Reduces Call Times by 75% and Registration Times by 50% with HealthWare Systems’ ActiveXCHANGE

1 Pre-Arrival Workflow

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