What are YOUR New Year’s resolutions for your revenue cycle?

New Year’s Resolutions for Your Revenue Cycle

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HealthWare Systems Blog

New Year’s Resolutions for Your Revenue Cycle

Posted on Wednesday, December 18, 2019

Have you set any New Year’s resolutions for your revenue cycle?

The new year is upon us! The following are a few resolutions you’ll want to consider for improving your revenue cycle, along with the ActiveWARE products that can help you reach these goals.

New Year’s Resolutions for Your Revenue Cycle

Resolution – Financially Clear Patients Prior to Date of Service

Facilitator is a pre-arrival workflow solution that can streamline prior authorizations. And not only does Facilitator automate financial clearance steps, but it also verifies insurance and medical necessity in real time and searches for unreported coverage.

Resolution – Reduce Technical Denials

ActiveDEFENDER monitors the entire patient encounter to prevent errors that lead to reimbursement denials, delays, and underpayments. (Read here how ActiveDEFENDER reduced bad debt by 50% at Bon Secours Charity Health System.)

Resolution – Improve Collections

Facilitator can simplify collections with one-click access to a consolidated view of patient responsibility that includes prior balances (across multiple sites), out-of-pocket costs for the current visit, and qualifying discounts.

ActiveASSIST can help you better manage your self-pay population and ensure that you as the provider are “payer of last resort” by exhausting all other funding options for patients first (e.g. government-funded programs and charitable sources).

Resolution – Increase Patient Satisfaction

All ActiveWARE products create improvements that increase patient satisfaction. But one factor that especially affects patient satisfaction is patient wait times. ActiveTRACK is proven to increase patient satisfaction by reducing both registration and clinical patient wait times. In fact, ActiveTRACK reduced patient wait times by 75% at an acute care facility in the Chicago Suburbs.

Resolution – Reduce Paper Use and Costs

Our digital transformation solutions greatly reduce paper use and costs. For example, ActiveXCHANGE, our digital order management solution, eliminated 1.3 million pages per year at Advocate Illinois Masonic Medical Center.

There are many cost benefits of electronic healthcare forms as well. With ActiveFORMS, there is no need to pre-print and store forms or waste money destroying old pre-printed versions that can no longer be used due to new updates. Instead, forms are instantly and electronically delivered wherever a patient presents and can be printed on-demand if a physical copy is necessary. And if not, you can go paperless with electronic signature.

Resolution – Perform a Health Plan Audit

An annual health plan audit can help you maintain compliance with payor contracts and ensure your front desk staff are prepared to collect the appropriate co-pay or deductible from each patient. If you’re not already, resolve to conduct a health plan audit at least every year.

What are YOUR New Year’s resolutions for your revenue cycle?

Have you set New Year’s resolutions for your revenue cycle?


What are your New Year’s resolutions for your revenue cycle? Chances are, one or more of our ActiveWARE products can help. Contact us today to learn more… and have a Happy New Year!

By Stephanie Salmich

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website

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Press Release

HealthWare Systems Launches Updated Website

FOR IMMEDIATE RELEASE:  December 11, 2019

Elgin, IL:  HealthWare Systems has redesigned and updated its website to create a more user-friendly and informative experience for its visitors.

The new website went live on October 8, 2019. Changes to the website include brand new and updated content as well as simplified navigation. However, the URL remains the same:  www.healthwaresystems.com.

HealthWare Systems Launches Updated Website, as shown on various forms of media.

HealthWare Systems Launches Updated Website


The site’s new “Resources” tab on the navigation bar will be especially beneficial to visitors. This drop-down list links to a new “FAQ” page and a “Product Sheets” page that provides brief summaries of each HealthWare solution in PDF form.

Additionally, the webpage for each solution features more detailed material and has been updated to reflect new product information and applications.

“We’ve been looking forward to launching our redesigned website for some time and are extremely pleased with the result,” stated Steve Gruner, CEO and Founder of HealthWare Systems. “Both new and regular visitors to the site will benefit from the changes and I’m excited to share our new ‘Core Values’ page, which will provide insight into who we are as an organization and the ideas that guide us as we work to serve patients, physicians, and health facilities.”

To learn more, visit www.healthwaresystems.com where you can sign up to receive emails about new product releases, product updates, educational write-ups, and other company news.

About HealthWare Systems:

HealthWare Systems is a leading provider of fully integrated, customizable workflow solutions and Revenue Cycle Management software. HealthWare’s suite of products, called ActiveWARE, manages all aspects of the revenue cycle including pre-arrival, financial assistance, early out, collections, denial management, claims follow-up, and more. The ActiveWARE platform is proven to maximize productivity and profitability so that today’s healthcare teams have more time and resources to spend on quality care.

Contact Information:

Name:  Stephanie Salmich
Organization:  HealthWare Systems
Address:  2205 Point Boulevard, Suite 160, Elgin, IL 60123
Phone:  (847) 649-5100