3 Healthcare Solutions for Improving Employee Satisfaction, Engagement, & Retention

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HealthWare Systems Blog

3 Healthcare Solutions for Improving Employee Satisfaction, Engagement, & Retention

Posted on Thursday, December 22, 2016

Hospitals are continuously looking for ways to increase patient satisfaction and loyalty to their facilities.  But recent research suggests that attending to employee satisfaction first will ultimately lead to greater patient satisfaction and retention as well, thanks to the theory that loyal employees will create loyal customers.

Consider the following healthcare solutions to help you increase employee satisfaction and, consequently, patient satisfaction with your staff, your facility, and the overall patient experience.

Automate Workflow to Save Staff Time and Improve Efficiency

Your administrative staff members have a lot of responsibility.  They are accountable for gathering all the necessary information and documentation that affects whether your hospital is paid or reimbursed for services delivered.  How many times has a staff member forgotten to obtain a patient signature on just one form that eventually led to a back-end denial or rework for staff later on?  If your staff currently rely on memory to determine every document that is needed for every situation for every type of patient, in order to meet every government regulation and payer-specific requirement, there is an easier way.

An electronic healthcare forms solution can eliminate the potential for human error by automating the forms selection process, ensuring the right documentation is completed every time and anywhere a patient presents.  Furthermore, patient demographic data can be pre-populated on electronic healthcare forms with forms automation, saving your staff time from having to handwrite this information on every form.  This solution can automatically produce bar code identifiers on forms as well, eliminating the need for blue cards or a manual labeling process.

Electronic healthcare forms and forms automation can relieve many burdens from your staff, allowing them to devote more attention to delivering friendly customer service and a stress-free patient experience.

Limit the Frustrations of Rework with Deficiency Management Tools

There is nothing more irritating than finishing a job, only to have to redo it due to errors or missing information.  Healthcare solutions that enforce data and documentation standards during registration can improve patient encounter accuracy by assisting registrars in capturing correct and complete information from the beginning, for every patient registration.

Electronic healthcare forms, forms automation, and deficiency management healthcare solutions increase employee satisfaction and patient satisfaction.

Deficiency management tools increase employee satisfaction.

Preventing errors during registration can save employees from the hassle of rework that must be completed to fix earlier mistakes.  You can further improve employee efficiency with a deficiency management tool that continuously monitors each patient encounter, during registration and beyond, and flags errors and routes them to staff for resolution before they can snowball into lengthy rework down the road.

When it comes to employee satisfaction, it’s important to provide your staff with the proper tools to help them do the best job possible and take pride in their work.

Engage Employees with Incentives and Recognize Achievements

But don’t stop at improving employee satisfaction; be sure to address employee engagement as well.  Engaged employees are not only happy with their jobs, but also aware of their own impact on the organization’s reputation and are motivated to positively contribute to it.

Engaged employees feel appreciated by their managers.  Recognizing employees for their achievements can go a long way in showing them they are a valued part of your team.  One way to measure registrars’ accomplishments is by monitoring their level of patient encounter accuracy relative to their peers.  Consider healthcare solutions that provide managers with performance report cards for all registrars, and start an incentive program that rewards those with the top scores.  Often the motivation behind incentives has more to do with being acknowledged for hard work and with the healthy sense of competition they create, than with the actual reward received.

When employees are engaged, their positive attitudes and strong work ethic can have a favorable influence on patient satisfaction.  But if employees are not engaged, they may begin to explore other options for employment.  And remember, patients also have options when it comes to where they obtain care.  Implementing healthcare solutions like the ones mentioned above can help you increase both employee satisfaction and patient satisfaction, improving your retention rates for both groups.


By Stephanie Salmich

Managing High Patient Volume in the Month of December

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HealthWare Systems Blog

Managing High Patient Volume in the Month of December

Posted on Wed, Dec 07, 2016

“It’s the most wonderful – make that, busiest – time of the year!”

Much like the holiday season, the 4th Quarter (and especially the month of December) can be a stressful time for hospitals.  By this point, many patients have met their deductibles and may have money saved in their FSAs that must be used by the end of the year.  The desire to maximize their healthcare finances, combined with the extra days off from work and school, makes this the opportune time for patients to schedule elective procedures and check off other items on their medical to-do lists.  Plus, the flu season and changing weather typically lead to an influx of sick patients as well.

Although hospitals are aware of these realities, many still feel underprepared when December strikes.  And while an increase in patients might imply an increase in revenue, hospitals still must handle the logistics of managing high patient volume while respecting their capacity limits.  When a hospital is underprepared, an overflow of patients and the disorder that comes with it can be detrimental to the patient experience, lowering patient satisfaction and even posing a risk to patient safety.

Fortunately, you can prepare your facility for the hustle and bustle of 4th Quarter.  Here are some suggestions to help you better manage the excess number of patients your facility is sure to be experiencing right now:

Implement a Patient Tracking System

You can significantly improve patient throughput with a patient tracking system.  Implementing a solution like this can make a huge impact in lowering your patient wait times, improving hospital efficiency and allowing your staff to serve more patients.

Managing high patient volume is more feasible when you have a patient tracking system in place that monitors each patient’s status in real-time and enables management to oversee throughput across multiple areas from a central location.

HealthWare’s patient tracking system can also project the level of staffing a facility may need.  Knowing these metrics can help you prevent the burnout that many doctors feel when overbooked, meaning greater employee satisfaction and less stress-induced turnover.

Prevent Errors with Deficiency Management Tools

Sure, more patients might mean more revenue.  But if your registrars are rushing to register patients, failing to collect all required information or recording errors that ultimately lead to reimbursement denials, how much extra revenue are you really taking in?

You can automate this process with patient registration software that monitors each registration for accuracy and enforces specific data and documentation requirements according to government and payer-specific rules.  You can further control deficiencies with a deficiency management solution that flags and routes mistakes to staff for correction before they can snowball into greater issues, rework, or payment delays and denials down the road.

Automate Workflow

In addition to those mentioned above, there are many other healthcare solutions that can help you automate the registration process and assist you in improving hospital efficiency.  For instance, an electronic forms solution can automate the selection and generation of forms for every situation, wherever a patient presents.  Forms automation can pre-populate patient demographic data on every form, so that staff members don’t have to write this information by hand.  And a physician order management system can streamline the collection of documentation electronically, allowing you to immediately review orders for accuracy and easily route documents to their appropriate departments without worrying that lost or incomplete orders will hold up patient throughput.

Many hospitals’ attempts at managing high patient volume involve scheduling extra staff to help meet the demands of this busy time of year.  Yes, you may need to adjust your scheduling during December, but you can cut down on these costs by lessening internal workloads when you automate former manual processes; for example, you can read here how one hospital used the above healthcare solutions to avoid the need to increase FTEs even while growing its surgery department by 20 percent.


The December patient upsurge is an issue your facility can expect to face this time every year.  If you haven’t yet implemented healthcare solutions for managing high patient volume, now is the time to make those changes.  Don’t wait to react until your busy season hits again next year.  Be proactive and get these systems in place as soon as possible so that they can benefit you the whole year through, and you will confidently enter the 4th Quarter in 2017 and every year thereafter.


By Stephanie Salmich