Patient Tracking Solution – ActiveTRACK

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HealthWare Systems Blog

Patient Tracking – ActiveTRACK

Posted on Fri, Jun 29, 2012

ActiveTRACK is our patient tracking solution that allows facilities to locate a patient throughout their hospital visit.  Patient tracking is obtained from collecting key data throughout the patients visit from check-in to discharge.

Capturing these patient benchmarks allow management real-time access to:

  • Patient waiting times
  • Registrar’s time to comlete registration and documentation
  • Clinical pickup/transportation time
  • Service times in clinical areas
Patient tracking in ActiveTRACK also provides the registration staff with a patient scheduled & waiting list, and gives them the ability to find the patients location on screen which reduces the amount of phone calls previously needed to locate the patient.
Scalable options for our patient tracking include:
  • Patient check-in kiosks
  • Patient ticketing
  • Patient tracking boards
  • Personal paging
Other Benefits

Registrar Specialties
By defining specialties and expertise of each registrar, it is possible for the system to return only those patients that meet a registrar’s particular skill level. For instance, if a patient is pre-registered and a candidate for financial assistance, the system would direct that patient to a registrar with financial counseling expertise.

Predictive Staff Models
By measuring the historical benchmarks and comparing expected patient volumes (based on scheduled accounts), it is possible to do projections of the staffing levels needed for specific days/times to handle scheduled patient volumes.

Expediting Specific Registrations, Increasing Departmental Throughput and Utilization
Because management has a real-time view of all patients in the facility, ancillary departments can selectively choose a patient from the waiting list to get them to an underutilized area as quickly as possible.

Healthcare Solution – ActiveWARE

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HealthWare Systems Blog

Healthcare Solution – ActiveWARE

Posted on Wed, Jun 27, 2012

ActiveWARE is a healthcare solution consisting of patient registration accuracy, document and physician order management, forms automation, workflow automation, and numerous integration tools that aid in healthcare revenue cycle management. As a result, we are able to layer our healthcare solution on to an existing HIS platform or 3rd party application. We enable best of breed solutions to work together in a more transparent manner. We don’t come in and ask you to replace a trusted vendor or product with our own. We determine what’s working well and integrate it into our platform so you retain your original investments in both software and training. We make it possible to aggregate and share information which eliminates rekeying and rework that result from bouncing between multiple applications.

This platform aggregates information from disparate systems into a single, comprehensive electronic patient folder. Our business intelligence engine monitors everything that goes into and out of this electronic patient folder. The business rules enforce data and documentation standards, performance benchmarks, and trigger workflow tasks whenever an issue is detected, or actionable information needs to be presented to an end user. This eliminates the “out of sight, out of mind” problems that plague most hospital processes by monitoring each encounter in real time 24/7.

We don’t simply manage “patient registration accuracy” for our clients….we manage “encounter accuracy”. By taking a holistic approach to the entire healthcare revenue cycle management process, and managing all financial data and documentation collected for that patient encounter, we are able to make everything “actionable”. Using sophisticated deficiency tracking and management techniques, we can proactively manage the encounter and drive workflow as events occur and conditions are detected within the patient encounter.

Fax Software & Document Management Solutions for Healthcare

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HealthWare Systems Blog

Fax Software & Document Management Solutions for Healthcare

Posted on Tue, Jun 12, 2012

ActiveEXCHANGE is our fax software and document management solution for healthcare. Physician orders are critical source documents that impact both the revenue cycle and patient care. The physician order typically kicks off the revenue cycle process, affects all pre-encounter activities, and drives final reimbursement. ActiveEXCHANGE provides a single user interface capable of receiving incoming orders from any source including online, fax, and EMR-based physician orders.

 

ActiveECHANGE is a comprehensive document management solution that ensures that the diverse and sometimes hard-to-read physician orders and supporting documentation are collected and maintained electronically, thereby making information easily accessible to patient access, patient financial services, and ancillary departments. With ActiveEXCHANGE, HealthWare Systems provides a workflow-based solution designed to set a foundation for your pre-encounter process while ensuring HIPAA compliance.

 

Through our highly configurable workflow capabilities, ActiveEXCHANGE enables a hospital to determine the best method to receive, collect and manage all incoming documents, easily review orders for accuracy, reject and return incomplete documents with just one click, route information to appropriate departments electronically and index documents for permanent, encrypted storage and future retrieval. ActiveEXCHANGE can be configured to support centralized, decentralized, and hybrid environments simultaneously to satisfy virtually any model used by your facility.

 

It also provides a secure platform for you to deliver valuable information back to your physicians by restricting transmission to only those recipients on the hospital’s approved list of destinations.

 

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